Dispatcher - Aggregate Materials Logistics

Job DescriptionJob Description

TITLE: Dispatcher

FLSA Classification: Non-Exempt

Department: Logistics - JA

Rev Date: 6.2024

Reports to: Dispatch Supervisor

JARCO COMPANIES is a family-owned company which includes Jarco ReadyMix and Jarco Aggregates, your source for ready mix, topsoil, gravel, and sand in the greater San Antonio area. We are proud to offer 100% Employer Paid health, dental and vision for our employees!

Summary:

This role on the Jarco Aggregates team is responsible for entering customer orders into the delivery system in a detailed, prompt and professional manner. Dispatcher will be a good problem solver, foster lasting business relations with customers and will have a strong desire to deliver high levels of customer service. Work will be performed per the supervisor’s instruction, free from direct supervision, except for more complicated jobs.

Essential Duties and Responsibilities:

• Be the customers’ first point of contact for assisting customers with product questions, ordering, order tracking, complaints, and problems.
• Answer phones promptly and courteously to avoid missed calls.
• Accommodate customers’ requests and negotiate acceptable delivery times.
• Enter complete and accurate customer orders into the delivery system.
• Coordinate delivery schedule with Plant Batcher and Plant Supervisor
• Continuously monitor scheduling calendars and notify the team of any problems or concerns.
• Look up all directions to delivery addresses.
• Provide leads to the Sales Team.
• Upsell products and services to customers.
• Proactively call customers back to finalize schedules and notify them of any service issues.
• Proactively seek customer feedback to identify areas of improvement in all operations.
• Regular and predictable attendance at assigned times is required.
• Properly follow all company policies and procedures for a safe working environment
• Performs any other tasks and duties as requested, directed, or assigned to support and improve the overall team operations.

Job Knowledge, Skills and Abilities:

• Experience in Dispatch Material Hauling, or similar experience within the industry
• Bi-Lingual English/Spanish Required
• Must be proficient in Microsoft office products & Dispatch Software
• Knowledge of State & Federal DOT Regulations for Drivers
• Strong verbal and written communication and interpersonal skills, solid customer service background, phone & E-mail
• Strong organizational and analytical skills must be methodical, accurate, and the ability to manage multiple priorities.
• Effective analytical and decision-making skills
• Able to work well in a fast-paced environment with strong time management skills.
• The role will require multi-tasking and the ability to effectively resolve conflicts.

Supervisory Responsibilities:

• None.

Education and Experience:

• High school diploma or GED Required
• 4 - 5 years of Material Hauler / Dispatch Experience
• 2 - 3 years of experience in a Dispatch Supervisor role
• Customer Service: 2 years - Required
• Computer literacy: 6 years - Required.
• Driver's License - Required

Physical Requirements:

• Required to lift up to 35 lbs.
• Must be able to work up to 10-12 hours per day M-F, some Saturdays.
• Regularly required to sit, stand, bend, reach, and move about the facility.
• May be subject to sitting for long periods of time to perform job scope.

Work Environment:

• Location of position: Corporate Headquarters
• Background checks and drug tests required.
• Maintaining a valid driver’s license with appropriate endorsements and a clean driving record is required.
• Work will generally be performed in an office environment.
• May be exposed to shop elements such as noise, dust, odors, fumes, and oils.
• May be required to work hours other than the regular schedule.

These statements are intended to describe the general nature and level of work to be performed and are not intended to be an all-inclusive list of responsibilities and duties.

Company DescriptionJARCO COMPANIES dba Jarco Aggregates and Jarco ReadyMix, is your source for ReadyMix, topsoil, gravel and sand in the greater San Antonio and Corpus Christi areas. We are a family owned company who is proud to offer 100% Employer Paid health, dental, vision, and life insurance for our employees!Company DescriptionJARCO COMPANIES dba Jarco Aggregates and Jarco ReadyMix, is your source for ReadyMix, topsoil, gravel and sand in the greater San Antonio and Corpus Christi areas. We are a family owned company who is proud to offer 100% Employer Paid health, dental, vision, and life insurance for our employees!