Electronic Technical Support Engineer

Electronic Technical Support Engineer



This is an afternoon/evening technical support role operating within the hours of 2pm to 11pm Tuesday to Saturday.  After an initial 3 month training period in their Watford office, the position can be performed remotely.



Initially supporting a handful of electronic communications products and working up to the full scope of the product range. You will be required to liaise with mobile network providers to diagnose connectivity issues. You will also provide customer support to our internal and external teams.



Salary: £27,500, with a review after 6 months. Regular performance reviews and 1-2-1 support help achieve targets.



Benefits:



25 days holiday

Annual bonus

Life assurance at 4 times basic salary

Perkbox

Cycle-to-Work scheme

£50 contribution towards eye care per year

£25 per month contribution towards gym membership 



Experience: Customer service or electronics background is beneficial. Must have strong technology/electronics skills, an interest in computers, consumer electronics, or networking, and the ability to work well under pressure. A positive, energetic approach is essential.



Duties & Responsibilities:



Handling customer support requests via various channels

Proactive investigation and resolution of issues

Liaising with mobile network providers

Supporting internal & external teams 



Key Skills & Qualifications:



Excellent written and verbal communication

Strong diagnostic and support skills

Proficiency in PC applications (Word, Excel, Email)

Good organisational skills 



Desirable:



Knowledge of electronics principles

Experience with mobile telecommunications

Foreign skills (Dutch/French/Swedish)

Customer service qualification