End User Technical Support Analyst (Desktop Support)

Job DescriptionJob DescriptionRole : End User Technical Support Analyst  (Desktop Support)                           
Location: Hybrid, Baton Rouge, Louisiana
Duration: Longterm
Job ID: SR-5225179
 
Scope: 
 • Responsible for advanced field support including desktop reimaging and deployment of new end user devices with Windows 10 operating systems. 
• Responsible  for  basic  field  support  hardware  and  software  device  support  including troubleshooting, hardware replacement, applying prebuilt image packages. 
• Responsible for remote software and device support and problem resolution, which includes advanced troubleshooting, installation and configuration. 
 
Expertise and/or relevant experience in the following areas are mandatory: 
 • Active Directory Domain Services 
• Windows Imaging and Driver Management 
• User Profile analysis and migration 
• Customer Service Skills 
• Advanced troubleshooting with basic hardware and software components 
 
Expertise and/or relevant experience in the following areas are desirable but not mandatory: 
 • Experience in deployments with Microsoft System Center Configuration Manager 
• Desktop and Mobile Device imaging and user transition 
• Third party software to be migrated and handled on a case-by-case basis

 

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