Engineering Operations - Atlassian -Sr. Support Engineer- Senior Associate

Description & SummaryA career in our Managed Services team will provide you an opportunity to collaborate with a wide array of teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology. Our Managed Services team is the natural extension of PwC’s leading class global delivery capabilities. We provide premium, cost effective, high quality services that support process quality and delivery capability in support for client engagements.To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:Use feedback and reflection to develop self awareness, personal strengths and address development areas.Delegate to others to provide stretch opportunities, coaching them to deliver results.Demonstrate critical thinking and the ability to bring order to unstructured problems.Use a broad range of tools and techniques to extract insights from current industry or sector trends.Review your work and that of others for quality, accuracy and relevance.Know how and when to use tools available for a given situation and can explain the reasons for this choice.Seek and embrace opportunities which give exposure to different situations, environments and perspectives.Use straightforward communication, in a structured way, when influencing and connecting with others.Able to read situations and modify behavior to build quality relationships.Uphold the firm's code of ethics and business conduct.Job SummaryWe are looking for a support engineer who can provide technical assistance and guidance to our customers using Atlassian products, especially JIRA. You will be responsible for troubleshooting issues, configuring JIRA workflows and dashboards, and ensuring customer satisfaction. You will also collaborate with other support engineers, developers, and product managers to improve the quality and usability of Atlassian products.ResponsibilitiesRespond to customer inquiries and requests via phone, email, chat, or web portal.Analyze, diagnose, and resolve complex technical issues related to JIRA and other Atlassian products.Configure JIRA workflows, schemes, permissions, screens, fields, and dashboards according to customer needs and best practices.Provide guidance and training to customers on how to use JIRA and other Atlassian products effectively and efficiently.Document solutions and workarounds in the knowledge base and the ticketing system.Escalate unresolved issues to the appropriate teams and follow up until resolution.Provide feedback and suggestions to the product development team on how to improve the features and functionality of Atlassian products.Stay updated on the latest product releases, patches, and bug fixes.Custom Application Development for GenMab.QualificationsBachelor's degree in Computer Science, Information Technology, Engineering, or related field.At least 5 years of experience in technical support, customer service, or IT administration.Additional 1 year of team leadership experience.Strong knowledge and experience with JIRA and other Atlassian products, such as Confluence, Bitbucket, Bamboo, etc.Proficient in JIRA configuration, administration, and customization.Ability to create and modify JIRA workflows, schemes, permissions, screens, fields, and dashboards.Excellent communication, problem-solving, and troubleshooting skills.Ability to work independently and as part of a team.Ability to work under pressure and meet deadlines.Experience with SQL, Java, JavaScript, REST API, or other programming languages is a plus.Certification in Atlassian products or ITIL is a plus.Education Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications Required SkillsOptional SkillsDesired Languages Travel RequirementsNot SpecifiedAvailable for Work Visa Sponsorship?NoGovernment Clearance Required?NoJob Posting End DateJune 30, 2024