Events Operations Manager
Job Description
Events Operations Manager \n\nSalary: £55k\n\nLocation: Battersea - this role will require regular travel around the UK\n\nHours: 40 hours a week - Monday - Friday with weekend work occasionally\n\nPerks;\n\nGroup Income Protection - Group Life Insurance - Employer contribution pension\nDicounts on the company products\nEnhanced Maternity & Paternity Pay\nWellness programme throughout the year\nPrivate Medical & Dental\n25 days annual leave (+Bank holidays) \n\nAre you passionate about creating unforgettable experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we want you to be the Events Operations Manager of this luxury travel company!\n\nIn this dynamic role, you will lead the operations team to ensure seamless event execution and exceptional guest relations.
Your organisational prowess and proactive communication will be vital in delivering outstanding service to guests, enhancing their journey from start to finish.\n\nKey Responsibilities:\n\nSupervise and cultivate a motivated Operations team, fostering a culture of open communication and collaboration.\nGuest Experience : Oversee journey planning, ensuring all guest needs, including dietary requests and special arrangements, are met with precision.\nAdministrative Excellence : Produce detailed departure administration, manage bookings, and maintain accurate guest manifests.\nOperational Management : Monitor and manage the company systems for bookings and itineraries, ensuring a smooth operational flow.\nSupplier Relations : Authorise supplier invoices, manage contracts, and build strong relationships with external partners.\nEnsure compliance with safety regulations and protocols, prioritising the well-being of our guests and team members.\nContinuous Improvement : Stay updated on industry trends and implement measures to enhance cost efficiency and guest satisfaction. \n\nWhat We're Looking For:\n\nProven experience in operations management, preferably within the events or hospitality sector\nHappy to to travel around the UK\nStrong leadership skills with the ability to motivate and engage a diverse team.\nExceptional organisational and multitasking abilities, with a keen eye for detail.\nExcellent communication skills to liaise effectively across departments and with guests.\nA proactive problem-solver who can identify and resolve issues quickly and effectively.\nFlexibility and adaptability \n\nOffice Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.\n\nBy applying for this role your details will be submitted to Office Angels.
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