Field Application Specialist - Laboratory Diagnostics

The Opportunity For our Core Diagnostics Division CDxwe are currently looking for an experienced professional, who would like to join our technical team in Czech Republic as a Field Application Specialist.This is a field-based role requiring daily travelling across assigned territory: Czechia and Slovakia.The Applications Specialist will be responsible for delivering onsite operators training and coaching, as well as providing on site assay implementation and applications support. Success in this role is measured by customer satisfaction score (NPS), service KPIs achievements and resolution rates.What You'll do:Deliver on-site customer operators training.Perform new instrument assay implementation.Perform on-site assay investigation, troubleshooting and operator training or coaching.Provide on-site installationsupport, customer training, validation and verification.Ensure close cooperation and communication with local teams and global experts team.Provide escalation support including short term on-site visits.Provide feedback and input to implement bug fixes and improvements.Implementation support of new processes and procedures for new product launches.Required qualifications and background:Bachelor / Engineering degree (medical, biology,chemistryor medical technology preferred).Proven track record in a similar position, supported by management and customer references.Successful engagement with customers, specially lab staff.Strong experience in use of analytical tools andsoftware.Native Czech/Slovak and good English.Strong team player with the ability take on a team leadership role.Result-oriented working style, ability to set priorities and to maintain focus when under pressure.Ability to travel on regular basis.