Field Engineer

Delta FTE Min-Mid Hourly Salary range -


Responsible for implementation and support of desktop devices, applications, peripherals, telephone systems, network devices, airline specific equipment. prefer candidate with phone experience





Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations. '-Provides service and customer support during field visits or dispatches. -Diagnoses errors or technical problems and determines proper solutions. -Produces timely and detailed service reports. -Documents processes. -Collects and analyzes performance data to provide technical assistance. '-Ties workflow to schedule


-Accurately documents solutions related to complex issues


-Creates workaround procedures when standard procedures have failed and ensures issues are resolved


-Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers


-Builds positive relationships with customers


-Ability to use a ladder





Quals--


" Communication Skills " Teamwork " Problem Solving





ACL Digital is proud to be an Equal Employment Opportunity Employer. We are committed to and regardless of , , , ancestry, or creed, , origin, , citizenship, marital status, , , veteran status or any other characteristic protected by law.





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Know Your Rights


Pay Transparency Act


IER Right to Work Document





If you are an individual with a and need a reasonable accommodation to assist with your job search or employment application, please contact us by completing our Accommodations for Applicants form. For any other queries, send an email to (url removed) or call the ACL Digital HR Help/Accommodation at (phone number removed).