Field Engineer

Job DescriptionJob Description

Synergis’ client, a global leader delivering streamlined global support solutions on behalf of technical product manufacturers, has engaged us in a search to build a support team of field engineers to perform service and support on premier CNC equipment. The selected team members will provide field support, repair and upgrades on CNC equipment related to electronics & digital circuitry, hydraulics components and more. The field engineer(s) will have a baseline understanding of circuitry, power, and other mechanical systems to make the most of the 6-week training they’ll receive onsite at the manufacture’s facilities.

Field Engineer – CNC / Laser | Background and Scope

• Installation, services, troubleshoot and repair CNC fabricating machine tools on location at customer sites within the mid-west region
• Provide technical service and support to customers to ensure optimal sheet metal machine operational efficiencies.
• Some construction related responsibilities for installation of CNC fabrication tooling equipment
• Document customer machine information and technical conditions and make improvement suggestions
• Train customers to operate and/or service machines to ensure maximum productivity.
• Work directly with customers during installations and repairs and be an ambassador / liaison to the other support divisions within the manufacturing organization

Field Engineer – CNC / Laser | Requirements

• Associates Degree or combination of education and experience, or tradeoff between all of them.
• 2 to 3+ years of related technical experience
• Recent experience providing technical field support services (client facing)
• Ability to follow detailed technical instruction sets.
• Mechanically inclined
• Ability to maintain a calm demeanor with tight deadlines.
• Ability to read diagrams & blueprints
• Exemplary technical and process troubleshooting skills.
• Log gathering experience.
• Understanding of remote troubleshooting techniques and tools
• Case management experience

• Support would include (but not limited to):
• Installing and troubleshooting both hardware and software.
• Troubleshooting & administration experience with Windows operating systems.
• Technical aptitude paired with ability & desire to quickly learn new technologies.
• Ability to work with minimal guidance.
• Exceptional customer service skills.
• Ability to analyze and diagnose problems and work independently to solve them.
• Solid Level II technical & process troubleshooting skills.
• Knowledge of office automation products, Office 365 (Outlook & Excel, in particular).
• Dedication and focus on customer satisfaction and follow-through.
• Experience, judgment, and drive to plan, make decisions and accomplish goals.
• Organized with demonstrated ability to work independently, take initiative, and solve problems.
• Manage all internal & external interactions in a professional and courteous manner.
  Field Technician – CNC / Laser | Other:
  • Comprehensive Training provided by manufacturer onsite in Connecticut
  • Demonstrate a legal ability to work within the United States via I9 verification.
  • Ability to work for any US based company without sponsorship, now or anytime in the future.
  • 100% Travel
  • Ability to lift to 50lbs.
  • May be asked to work a flexible schedule which may include holidays.
    About Our Client
    Our client is a team that delivers streamlined global support solutions on behalf of technical product manufacturers. They deliver innovative and quality-driven support solutions including onsite product repair and preventative maintenance, product deployment and installation and global service parts logistics. Since 2001, they have executed millions of world-class support interactions globally with localized field engineer and service parts logistics resources.

The compensation for this position is $28/hr. (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, , life insurance, 401k and commuter benefits.

Synergis is proud to be an Equal Opportunity Employer. We value and do not discriminate on the basis of , , , , , , , , political affiliation, , marital status, , military/veteran status, or any other status protected by applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

For immediate consideration, please forward your resume to Jessica Rives at jrives@synergishr.com

If you require assistance or an accommodation in the application or employment process, please contact us at jrives@synergishr.com.

Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.