Field Operations Manager

 RESPONSIBILITIES Network Management: - Manage and oversee a network of dealerships and service centers to ensure compliance with company standards and operational guidelines. - Develop and maintain strong relationships with dealership owners, service center managers, and key stakeholders to foster collaboration and alignment with organizational goals. Operational Excellence: - Implement and monitor operational procedures to optimize efficiency and quality of service delivery. - Conduct regular audits and assessments to ensure adherence to operational standards and regulatory requirements. Performance Management: - Set clear performance objectives for dealerships and service centers and monitor performance metrics to drive continuous improvement. - Provide guidance and support to improve operational performance, customer satisfaction, and profitability. Training and Development: - Coordinate training programs for dealership staff and service center teams to enhance skills and capabilities in service delivery, product knowledge, and customer engagement. Market Analysis and Strategy: - Conduct market analysis and competitor benchmarking to identify opportunities and threats in the market. - Develop strategies and initiatives to expand market share and improve customer retention within the assigned territory. Budget Management: - Develop and manage budgets for operational expenses, ensuring cost-effectiveness and efficient resource allocation. [Apply now at https://my.hiredly.com/jobs/jobs-malaysia-hiredly-x-job-field-operations... -Bachelor’s degree in Business Administration, Automotive Management, or a related field. - Proven experience of over 5 years in field/area/territorial operations management within FMCG/automotive industry. - Strong leadership and interpersonal skills, with the ability to lead and motivate teams towards achieving organizational goals. - Strong analytical and problem-solving abilities, with a focus on driving operational efficiency and performance improvement. - Ability to travel frequently and work in a dynamic, fast-paced environment.