Field Operations Supervisor

The Role Includes



* Undertaking structured review of skills and performance across all technicians disciplines.



* Continual review and audit of technicians working practices, ethics, customer skills and communication.



* Preparation of individual training plans based on development needs.



* Developing a robust programme of Toolbox Talks & Lessons Learned.



* Regular site based audits within a defined region.



* PPE, plant, equipment, vehicle, & stock checks.



* HSQE audits to include training and understanding of RAMS and safe working practices.



* Maintaining and enhancing communication across multiple office locations.



* General regional office based assistance where required.



* General estimating assistance where required.



* Technical support with customer / site escalations.



* Attending training sessions and then cascading content to technicians (Train the Trainer qualification beneficial).



* Research, review and propose any other training that could add value to the team. • Review of technicians performance and focus areas.



* IT support / training relating to tablet PC applications, mobile solutions and customer interfaces.



* 1st level escalation responsibility for out of hours on-call activity on a rota basis (UK nationwide).



Your Profile



* Significant experience as an Automatic Door Technician



* A full UK driving licence with flexibility to working hours due to requirement to travel. Ideally based within 1 hour of the Newcastle office.



* Experience in training, supporting and mentoring technicians.



* Positive, professional attitude with the ability to understand and disseminate technical information clearly and effectively.



* Ability to work without supervision and use initiative at all times.



* Excellent communication skills



What we offer



Premium overtime rates - overtime is always available



Annual Performance Bonus



Company van, tablet, power tools and phone all provided



25 days Annual Leave plus Bank Holidays



Paid Birthday leave after 1 years’ service



Enhanced Parental pay



Company Sick pay



Life Assurance scheme



Employee Assistance Program to support health & wellbeing



Company Pension scheme + enhancement after 2 years’ service