Field Service and Support Technician

Job DescriptionJob Description

Field Service and Support Technician

Location: Redlands, CA

Passport Technology is a leading developer of technology-based solutions and services for the highly regulated payments, gaming, and financial services markets. The company's product portfolio includes redemption kiosks, quasi-cash, check warranty, ATM, digital payments, cash and cashless integrations, casino automation, regulatory compliance solutions, bank-sponsored transaction processing, merchant services, server and web-based analytics, agnostic application management systems, and interactive content and loyalty services.

As a Field Support Technician with Passport Technology, you will play a crucial role in ensuring the optimal performance and functionality of our technology solutions. Your responsibilities will include providing technical support, troubleshooting hardware and software issues, and maintaining strong client relationships. The Field Support Technician will work directly with clients to address their needs and contribute to the overall success of our products.

Field Service Technician job duties including:

Responsibilities:

• Become knowledgeable in Passport services and products
• Install/Upgrade equipment maintained by the company in various locations
• Configure hardware and software components after installation
• Perform routine maintenance on equipment
• Test equipment to troubleshoot issues
• Document installation and repairs
• Maintain all tools and equipment during service calls
• Teach clients how to use equipment properly
• Ability to take on other relates tasks as needed

Qualifications:

• Minimum of 5 years experience installing hardware (ATM installation and maintenance is a plus)
• Strong customer service skills
• Written and verbal communications skills to understand issues customers have and to explain technical information to customers in a clear and concise manner
• Problem-solving skills to diagnose problems
• Time management skills to handle appointments efficiently and stay on schedule
• Attention to detail to spot issues and complete accurate reports relating to repairs
• Strong Networking and PC skills
• Proven leadership, decision making, and organizational skills
• Strong attention to detail and multi-tasking skill
• Organizational skills to keep tools and paperwork organized while in the field
• Computer and technical skills
• Handy with tools

Bonus Points:

• Experience in the gaming industry

Compensations and Benefits:

• Competitive Salary
• Health Care Benefits include medical, dental, vision and life
• 401K Match