Field Service and Support Technician

Job DescriptionJob Description

Field Support Technician

Location: Takoma, WA

Passport Technology is a leading developer of technology-based solutions and services for the highly regulated payments, gaming, and financial services markets. The company's product portfolio includes redemption kiosks, quasi-cash, check warranty, ATM, digital payments, cash and cashless integrations, casino automation, regulatory compliance solutions, bank-sponsored transaction processing, merchant services, server and web-based analytics, agnostic application management systems, and interactive content and loyalty services.

A successful Field Service Technician candidate can adapt to a variety of work environments and quickly solve problems. Their main responsibility is to provide excellent customer service while maintaining equipment, with specific Field Service Technician job duties including:
Responsibilities:

• Become knowledgeable in Passport services and products

• Install/Upgrade equipment maintained by the company in various locations

• Configure hardware and software components after installation

• Perform routine maintenance on equipment

• Test equipment to troubleshoot issues

• Document installation and repairs

• Maintain all tools and equipment during service calls

• Teach clients how to use equipment properly

Qualifications:

• Strong customer service skills

• Written and verbal communications skills to understand issues customers have and to explain technical information to customers in a clear and concise manner

• Problem-solving skills to diagnose problems

• Time management skills to handle appointments efficiently and stay on schedule

• Attention to detail to spot issues and complete accurate reports relating to repairs

• Networking and PC skills

• Proven leadership, decision making, and organizational skills

• Strong attention to detail and multi-tasking skill

• Organizational skills to keep tools and paperwork organized while in the field

• Computer and technical skills to understand the equipment fully

• Handy with tools

Bonus Points:

• Experience in the gaming industry

Compensations and Benefits:

• Competitive Salary

• Health Care Benefits at 20+ hours per week include medical, dental, vision and life

• 401K Match