Field Service Engineer

Job Description

Are you a Multi-Skilled Field Service Engineer an exciting challenge within the automation industry? \n\nOur client is looking for an experienced Field Service Engineer to be able to go to customer sites from Preston to the south of England and ensure the smooth operation and maintenance of equipment. You will need a track record of providing excellent customer service, ensuring customer service needs are met and providing technical support helping them succeed.\n\nThe role as a Multi-Skilled Field Service Engineer:\n\nProvide timely and professional technical support to clients via phone, email, or in person.\n\t\nDiagnose and resolve hardware, software, and network-related issues effectively.\n\t\nCollaborate with cross-functional teams to troubleshoot and resolve customer issues.\n\t\nInstall, configure, and maintain Leap Automation equipment.\n\t\nConduct regular system maintenance and perform necessary updates and upgrades.\n\t\nDocument and track customer interactions, solutions, and support activities in a CRM system.\n\t\nStay up-to-date with the latest industry trends, technologies, and best practices.\n\t\nAssist in the development and improvement of support processes and documentation.\n\nQualifications and skills needed for the Multi-Skilled Field Service Engineer:\n\nMultidisciplinary engineering background.\n\t\nProven experience in a similar technical support role.\n\t\nStrong technical background and proficiency in troubleshooting hardware, software, and network-related issues.\n\t\nExcellent problem-solving and analytical skills.\n\t\nExceptional customer service and communication skills, both written and verbal.\n\t\nAbility to work effectively in a fast-paced and deadline-driven environment\n\nThe package on offer for a Multi-Skilled Field Service Engineer:\n\nCompetitive salary \n\t\nCompany vehicle \n\t\nCompany EIS share scheme \n\t\nEmployee discount scheme \n\t\n31 days holidays \n\t\nFlexible working policy\n\t\n£50,000 - £60,000 depending on experience \n\nIf you feel this Multi-Skilled Field Service Engineer opportunity is right for you please contact Sarah Armstrong at Maintech Recruitment on (phone number removed) or click apply!\n\nConnect with me on LinkedIn: Sarah Armstrong\n\nMaintech Recruitment Engineering Great Careers!\n\nMaintech recruitment, are an equal opportunities agency and we welcome applications from all suitably qualified persons regardless of their ; or similar philosophical belief; political opinion; ; ; ; or, whether they are married or are in a civil partnership; or, whether they are disabled; If you need any additional assistance with applying for this role please contact the team.\n\nPlease note by applying for this role your data will be processed and stored inline with our privacy policy, full details of which are held on our website, and a copy can be provided if you wish