Field Service Engineer
Job DescriptionJob Description
Do you want to be part of an organization on the cutting edge of technology?
We're looking for talented people to join our motivated and friendly team. We have an open, collaborative, and flexible environment. You'll work alongside leading industry experts and take on challenging projects that bring tomorrow's electronics to life. If you want to make a difference, are an effective communicator, love a good challenge, and easily embrace change, your next career adventure awaits!
Mycronic is a global high-tech company whose innovative solutions have been advancing electronics technology for over 40 years. Today we continue to grow and serve customers in an expanding variety of industries. What we do impacts the future of technology, and in turn, the way we live our lives tomorrow.
Position Overview
Reporting to the PG US Customer Support Manager, the Field Service Engineer is responsible for providing specialized technical support to customers, including installing, maintaining, and servicing purchased products. This role involves direct customer interaction and collaboration with second level support, third level support, and management. This role performs on-site troubleshooting and resolution of system software and hardware failures, product performance issues, and user experience improvements. The Field Service Engineer also addresses customer inquiries regarding the technical capabilities of products or services. This role is primarily based at a customer site.
Key Responsibilities
• Provides customer support and preventative maintenance under service contracts
• Troubleshoots, diagnoses, and resolves issues with Mycronic products at customer sites, as well as remotely
• Maintains up-to-date knowledge of support, repair, and ongoing issues and continuously develops the skills necessary to provide exceptional customer service
• Develops deep knowledge of Mycronic and Customer applications and products through on-the-job training, corporate training programs, and self-study resources
• Delivers customer training and participates in new product installations
• Prepares and delivers compelling and informative presentations to e.g. customers; actively participates in regular customer meetings, contributing valuable insights and fostering strong customer relationships
• Establishes and maintains effective communication with customers and internal stakeholders, and escalates support issues to management and second and third level support when system performance and customer satisfaction may be at risk
• Adheres rigorously to all safety protocols and utilizes all required safety equipment, contributing to a safe working environment
• Performs other duties as assigned, including tasks and responsibilities related to the company's service processes and overall business needs
Experience and Qualifications
Do you have a strong willingness to learn, a keen technical interest, and the desire to excel together? Then Mycronic could be the right place for you. You are a true team player with an open attitude, a positive mindset, and a high level of personal responsibility. You thrive in a global and fast-changing environment where your passion to solve complex problems comes to its full use and you enjoy the combination of hands-on activities and intellectual challenges. On top of this, you'll need:
• Associate's degree (A.A.) or equivalent from two-year college or technical school; or a minimum of three years related experience and/or training, or an equivalent combination of education and experience
• Strong competency in optics/laser, electrical or computers
• Competence in computers and applications such as Microsoft Office, Linux, MATLAB/Python or equivalent
• Experience from complex maintenance tasks
• Experience within physics, optics/lasers, electronics, robotics experience
• Experience in semiconductor lithography
• Excellent verbal and written communication skills, enabling clear and professional interactions with customers and other stakeholders
• A valid passport is required, as training may be conducted at our corporate headquarters in Sweden
• A valid driver's license is required
Working Conditions/Physical & Mental Demands
The physical demands and working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk; sit; and reach with hands and arms. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is typically low to moderate.
Part standard office environment, and part cleanroom in semiconductor mask fab. Significant computer work should be expected.
A Culture of Collaboration & Personal Growth
At Mycronic, we love what we do, but most importantly who we do it with. Because to us the relationships we have with our customers and each other are the keys to success.
Take part in the excitement of working with innovative people and global businesses who are elevating today's standards in modern electronics. Share in the responsibility of bringing great ideas to life within an inclusive culture that not only promotes personal growth and embraces but depends upon it.
Here you are expected to have a voice and will be encouraged to get involved. It's this very mindset that empowers our people to make a positive difference for a broad range of businesses, society and the planet - every day.
Click to learn more about Mycronic and what it's like to work with us
https://www.mycronic.com/en/career/working-at-mycronic/
Equal Opportunity Employer
Mycronic is an equal opportunity employer committed to workplace and . We prohibit discrimination and harassment of any kind based on , , , , , , , genetic information, , or any other protected characteristic as outlined by federal, state, or local laws.
For a company founded on passion, collaboration and outside-the-box thinking, there is no greater asset than a diverse workforce. It is the cornerstone of our global, internal culture, and we actively promote an inclusive and healthy work environment by embracing and showing compassion for our colleagues. Not only does it fuel our innovation capabilities, but it also deepens our understanding of our customers as well as the different cultures in which we operate. We believe quite simply that is our competitive edge.
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