Field Service Engineer

Job DescriptionJob Description

The Field Service Engineer is responsible for the installation, support, maintenance, and repair of CurveBeam AI ConeBeam Weight-Bearing CT machines. This role requires extensive travel (75%-85%) to customer locations to ensure optimal performance of over 200 devices across five different models.

Essential Duties and Responsibilities:

·       Perform onsite installation of CurveBeam AI products, including uncrating, transport to the installation room, setup, calibration of X-ray output, and device calibration per established protocols.

·       Diagnose and repair CurveBeam AI devices at customer sites with remote troubleshooting guidance from the Technical Support Team.

·       Coordinate with the Customer Care and Technical Support Team to schedule and conduct annual preventive maintenance for all supported devices.

·       Arrange personal travel, including flights, hotels, and ground transportation, to facilitate scheduled installations, preventive maintenance, and urgent repairs.

·       Ensure proper configuration and setup of devices during installations.

·       Maintain accurate and timely documentation in accordance with internal processes.

Qualifications and Requirements:

·       Bachelor’s degree in Computer Science or equivalent training and professional experience.

·       Strong attention to detail, ability to follow instructions, and work effectively in a team environment.

·       Proficiency in electrical testing using multimeters.

·       Strong mechanical aptitude, including experience replacing motors, switches, and other components.

·       Networking configuration experience a plus.

·       Knowledge of CT or X-ray imaging is a plus.

·       Proficiency in Microsoft Office and email systems.

·       Ability to quickly learn new software and technologies.

Company DescriptionCurveBeam AI is a fast paced, fast growing Medical Device Manufacturer in a new and exciting field.Company DescriptionCurveBeam AI is a fast paced, fast growing Medical Device Manufacturer in a new and exciting field.