Field Service Engineer

Job DescriptionJob Description

YOFO Medical Technology Corporation was founded by renowned medical imaging and radiation therapy experts from Stanford University and Silicon Valley in the United States. With 20 years of technical expertise, YOFO has cultivated a culture of innovation and world-class core competitiveness. Specializing in dedicated CBCT (Cone-Beam Computed Tomography) manufacturing and artificial intelligence algorithms, YOFO Medical is committed to the research, development, production, and sales of next- high-precision medical imaging equipment, offering comprehensive health solutions. Key products include dental CBCT, breast CBCT, mobile CBCT, and other specialized CBCT equipment, as well as CT image processing software.

Job Title: Field Service Engineer

• Location: Alpharetta, GA (Travel Required)
• Job Type: Full-Time

About the Role:

YOFO seeks a skilled and motivated Field Service Engineer to join our dynamic team. In this role, you will provide on-site technical support, ensuring the seamless installation, maintenance, and troubleshooting of CBCT products. You will also be key in training customers on equipment operation and maintenance.

Key Responsibilities:

• Install, calibrate, and commission CBCT products at customer sites
• Diagnose and resolve technical issues on equipment.
• Train customers on machine operation, troubleshooting, and preventive maintenance.
• Document service activities, including problem resolutions and detailed service reports.
• Promote a positive image of YOFO Medical through professional and customer-focused service.
• Maintain flexibility to support customers during weekdays, weekends, and holidays as needed.

Requirements

• High school diploma or a 2-year technical/electronics degree
• Minimum of 3 years of experience as a Field Service Engineer, with electromechanical experience
• Communicate effectively with customers throughout the service process
• Ability to work a flexible schedule, including weekends and holidays, to meet customer needs.
• Willingness to travel extensively across the nation.
• Proficiency in computer software, including Microsoft Office Suite (Word, Excel, PowerPoint).
• Valid driver’s license and liability insurance.
• Bilingual proficiency in English and Mandarin is required.

Work Environment and Physical Demands:

• Extensive periods of standing, walking, and moving during service tasks.
• Frequent bending, squatting, and climbing stairs.
• Ability to use both hands without restriction and manipulate small hand tools.
• Capability to lift to 50 pounds and move up to 125 pounds without assistance.