Field Service Engineer
Field Service Engineer
Birmingham
Annual Salary: £35k plus benefits
Working Hours: 42.5 hours per week
Join a dynamic team where customer satisfaction and business success go hand in hand! As a Field Service Engineer, you’ll play a vital role in ensuring seamless order delivery while contributing to the overall growth of the business.
As a valued partner in the company, you won’t just be an employee but, you’ll be part of a team that shares in both the responsibilities and the rewards of success. The company thrives on a strong team ethic, where collaboration, initiative, and personal development are highly encouraged.
This role is perfect for someone who takes ownership, enjoys problem-solving, and is passionate about delivering an exceptional customer experience.
Key responsibilities:
* Install, commission, service, and repair equipment at customer sites.
* Conduct site surveys for new and existing installations.
* Provide timely feedback on quality issues and sales opportunities.
* Deliver technical support to customers and colleagues as needed.
* Adhere to all relevant quality and health & safety standards.
* Maintain accurate and prompt reporting of work carried out.
* Represent the company professionally, promoting products and services where appropriate.
* Extensive travel within the UK and occasionally may be asked to travel outside the UK.
Qualifications & Knowledge:
* Valid Health & Safety certifications.
* Relevant customer accreditations (e.g. UKPN, Grid, London Underground).
Skills and Attributes
* Strong electrical/electronic fault-finding abilities.
* Electromechanical installation experience.
* Physically fit for manual handling.
* Detail-oriented with strong problem-solving skills.
* Clear, concise, and timely communication/reporting.
Company benefits include:
* Real Living Wage employer
* Real Living Pension scheme - 12% contribution to pension (5% by employee, 7% by employer)
* Uniform provided
* Van & tools provided
* Overtime paid at 1.5 (plenty of overtime available)
* Training programme
* Company celebrations
* Cashback healthcare plan
* Private GP service
* Employee Assistance Programme
* Salary sacrifice schemes (Home and Tech scheme - working with Ikea and Currys)
* Extended holiday leave (equivalent of 33 days holiday leave each year)
* Company Christmas shut down
KPIs:
* First Time Fix Rate
This vacancy is being advertised by New Resource Group. The services of New Resource Group are that of an Employment Agency