Field Service Engineer (Coffee & Vending)

Field Service Engineer



Our client is a dynamic and ambitious company providing businesses in London and the Home Counties with best-in-class coffee, unattended retail, vending, and other refreshment services, focusing on health & wellbeing in the workplace.



An exciting opportunity for a Field Service Engineer to join their team to install and provide technical support for their coffee, vending, and water equipment to the standard required by their clients and the company.



This is a great opportunity for a customer-focused individual to join a fast-growing coffee, water, and vending company.



Responsibilities



Technical Service Support



Completing machine filters/de-scales

Working closely with the service desk daily

Managing and recording service response to machine breakdowns and ensuring the company's KPI's and standards are met or exceeded

Carrying out any necessary repairs or services and reporting any major faults to ensure that all machines are always in good working order

Using Vend Manager on smartphone to respond to service calls and complete calls & service reports

Completing all necessary book/paperwork to company standards

Liaising with relevant sub-contractors to complete certain machine repairsInstallations



Installing machines with other engineer(s) and/or sub-contractors where appropriate

Installing coin mechanisms and card readers

Registering all equipment on Vend Manager and/or other relevant software

Managing customer satisfaction throughout and post installationThe company's key machine portfolio includes:



Evoca snack/cold drinks vending machines and tabletop/floor standing drinks machines

Coffetek tabletop/floor standing drinks machine range

Cimbali coffee machine range: S15/ S20/ S30

WMF coffee machine range: 1100s/1500s/5000s/9000s

Borg & Overstrom water coolers

Aqua Libra - Illimani tapsRole Requirements



Full UK driving licence*

DBS Certificate**

2-3 years' experience as a field service engineer

Excellent customer service skills

Strong external and internal communication skills

Live locally to Greater London

Experience with Evoca, Coffetek and fresh milk coffee equipment as well as Vend Manager or a similar vend management system ()*Applicants will be required to drive a company vehicle so must hold a full clean UK driving licence.



**You will be required to have a clear DBS certificate, which the company can obtain on your behalf.



Salary & Benefits



Competitive basic annual salary of £30k - £40k DOE

4 weeks (20 days) paid holiday which increases year on year

Company van

Full expense reimbursement

Company phone with vend management software

Extensive training and development