Field Service Engineer – Immunoassay Instruments

Territory: London & M4 Corridor



Remote based and ideally living in the London/M4 Corridor regions



Do you want to work for a global market leading manufacturer and provider of innovative scientific equipment designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges?



Are you a life science/diagnostics Field Service Engineer with experience servicing Immunoassay instruments?



If you said yes to the above and live in the London/M4 Corridor area, then continue reading and apply today!



The role of Field Service Engineer – Immunoassay Instruments:



* Carry out installation, maintenance, and repair of our clients current and future Life Science/Diagnostics instrument portfolio, with an initial focus on Reproductive Health Screening



* Organising routine maintenance allocated on a monthly basis



* Ensures that all documentation, Service Data Bulletins and manuals are of the correct revision to undertake service on specific instrument types



* Adopt personal working practices to meet or exceed customer expectations



* Maintain an ethos of working practices that boost personal and team KPIs



* Manage personal service spares issued and inventory records to the highest standard



* Ensure all anomalies are quickly and effectively reported and resolved



* Ensure all tools and test equipment are adequate to perform the service required, and that all test equipment issued is calibrated at the times specified



* Complete all Work Orders and associated documentation within a day of completion



* Ensure all E Learning, Expense Claims and Vehicle related forms are retuned on time



* Perform specific and agreed tasks as defined through the Goal statements, already embedded in the Company Culture



The requirements of the Field Service Engineer - Immunoassay Instruments



* 2+ years of experience as a Field Service Engineer with experience servicing immunoassay instruments



* You will have an Engineering background by qualification such as a HND, HNC, Beng or equivalent



* Experience in a Customer Service Environment, preferably with Life Science / Diagnostic instrument applications



* Ability to communicate in a professional manner with customers on all levels, providing service information, technical data and general help as necessary



* Strong customer service ethic



* Prepared to travel (average 2 – 3 nights away per week but it could be more as required)



* Full UK/EU driving license and full right to work in the UK without needing Visa sponsorship and no travel restrictions



Salary & Benefits:



* Negotiable & Attractive Base Salary DOE



* Fully Expensed Company Car (Estate Size)



* Fuel Card



* Fully Expensed Private Healthcare (Subsidised for Family)



* Life Insurance



* Travel Insurance



* £30 Overnight Allowance



* Company Credit Card



* 25 Days Holidays + 8 Bank Holidays



* Laptop & Phone