Field Service Engineer (Print / Copier)

Role : MFP / Print Field Service Engineer

Area : Kent - DA

Package : basic + company bonus, company car , fuel card , 25 days holiday , life assurance



Would you like to work for an internationally renowned Company, who can provide internal training support and development as well as a great benefits package and the opportunity to grow within the business?

Concept are looking for a dedicated problem solver to work within a field based team; to support the current team members with proactive maintenance for our customers.

You will be out in the field relatively quickly, utilising your current knowledge of MFPs and/ or Printers and therefore you will be responsible for providing post-sales/implementation technical support services to customers including installation, troubleshooting, problem resolution and maintenance, respond to customer questions regarding operation and malfunctions and advise customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction.



SCOPE



The responsibility of the Service Technician is to provide an efficient service to all customers and products on their designated territory with the resources provided by the Company.

Delivers post-sales/implementation services at customer sites including installation, maintenance and repair of own organisation and third-party products and services to ensure that all function properly.

Ensures customer satisfaction by advising customers on preventative maintenance and configurations that may favourably impact performance.

RESPONSIBILITIES



Installing, maintaining and diagnosis of machine faults as per Company Guidelines and SLA's on specified MFP / Print equipment

Escalating issues to a Senior Technician / Manager when required.

Monitor and maintain adequate stock levels

Regular contact with contact centre to maintain accurate reporting

Develop and maintain a good rapport with the contact centre, making regular contact with established call opening and closing procedures with accurately reported work/travel times.

Ensure all relevant paperwork is completed and submitted in a timely manner

CUSTOMER



Training customers to be proficient in the use of their equipment.

To observe and maintain a professional company approach to all customers in developing and building a good rapportGENERAL



Develop and maintain a high level of product knowledge and skills

Comply with Group Policies, Procedures and Objectives.

Perform other such reasonable tasks and responsibilities which may from time to time be required.

KNOWLEDGE, SKILLS & EXPERIENCE REQUIRED



1+ years' experience with MFPs/ Printers / ATM / EPOS taking apart to component level

Good written and excellent verbal communication skills across all levels

Ability to display tact and diplomacy when dealing with difficult situations and people

Strong customer service skills

Good working knowledge of Health & Safety procedures

Effective workload scheduling and prioritising

Full and Valid Driving licence

Full Vision

Proven Electro Mechanical Skills

Ability to support department with networking of machines to client systems

Good time management and organising skills

Computer literacy (Microsoft Office)Application

To apply for this position please follow the link on this page or send your CV to If you would like more information on this vacancy, or any others we may have, please contact Nicola Foxall on (phone number removed)