Field Service Engineer - South East
The Role – Field Service Engineer (London and South East)
The primary purpose of this role is to sustain good customer relationships and provide a variety of technical operating and service advice to customers located throughout predominately London and the South East.
Main Tasks / Responsibilities:
Your main duties will comprise, but are not limited to:
Ensure that Health & Safety procedures are promoted and adhered to in accordance with company requirements and current legislation
Maintain a clean working environment, taking responsibility for personal housekeeping, van, tools and equipment
Maintenance, repair, troubleshooting of products
To provide emergency call-out cover within defined area of responsibility and attend breakdowns as required
Maintain on-line work diary liaising with both Service Control and customers to ensure any changes to the diary, work patterns or customer data are managed efficiently and effectively
Complete all Job documentation in a timely manner, ensuring correct allocation of labour and parts used and correct write-up of associated paperwork
Ensure internal and external warranty claims are processed on a timely basis and in line with company procedures.
To follow and always promote best practice and work to ‘Right-first-time’ standards of workmanship to minimise repeat repairs and vehicle down-time
Component and spare parts damage assessment
In liaison with internal Departments, ensure all parts returns are documented and returned in a timely manner in accordance with agreed company procedure
Ensure all processes and documentation meet and maintain ready for ISO standards of accreditation
Spare parts technical advice for the customer
The introduction of new cranes and components
You work from home and travel around the UK
Skills / () previous experience:
Associate/Technical degree or equivalent with a minimum of 3-5 years related experience.
You are Customer service driven and promote Customer Service Excellence
Good mechanical skills with solid understanding of electrical and hydraulic systems
The willingness to learn and ability to work well within a diverse environment
Self-motivated, well organised with good interpersonal skills
Recognise and value the importance of of thought and each person’s unique contribution to the team, regardless of their background. Treat all individuals with dignity and respect
Good computer skills
Clean drivers licence
Overnights stays required
The Package
Salary £47,000 - £50,000 depending on experience
Monday to Friday: 8:00am – 4:30pm (Saturday paid at time and a half, Sunday’s paid at double time)
Van, laptop and mobile phone provided
Fuel card and credit card provided
Health insurance
Pension scheme with 5% company contribution
Bonuses – company and individual this will be paid at 6.5% of your annual salary