Field Service Engineer – Toner Based Digital Printers

Field Service Engineer – Toner Based Digital Printers

Southern England

£35,000 - £45,000  based on experience level + package



We’re working with a global business who specialise in the field of imaging, information, and document solutions. Due to continued growth and success, they’re seeking an experienced Field Service Engineer. In this role, you will be responsible for the installation, maintenance, and repair of the companies catalogue of print on demand equipment, primarily toner-based presses, ensuring optimal performance and customer satisfaction.



The Role



- Install, maintain, and repair a range of equipment, primarily toner-based printers but also possibly some inkjet and wide-format equipment.

- Diagnose and troubleshoot technical issues, providing timely and effective solutions.

- Conduct regular preventive maintenance to ensure equipment reliability and longevity.

- Provide on-site technical support and training to customers, enhancing their operational efficiency.

- Maintain accurate records of service activities, including job reports and inventory management.

- Collaborate with the technical support team to escalate and resolve complex issues.

- Stay updated with the latest technological advancements and product updates.



The Person



- Proven experience as a Field Service Engineer or similar within the digital printing industry, ideally with experience of toner based equipment such as Xerox Iridesse, Xerox Versant, Canon imagePRESS, Konica Minolta AccurioPress, Ricoh Pro Series, HP Indigo 7800/12000, Sharp Pro Series or similar

- HNC in Mechanics or Electrical Engineering, or experience based equivalent.  

- Strong technical and electro-mechanical fault finding skills.

- Excellent problem-solving abilities and attention to detail.

- Outstanding customer service skills with the ability to communicate effectively.

- Ability to work independently and manage a flexible schedule.

- Valid driving license and willingness to travel across the UK



Salary & Benefits



Salary ranging from £35,000 to £45,000, based on experience.

For top-tier candidates, the role of Service Specialist awaits at the higher end of the salary bracket.



Plus, package including car/car allowance, 10% bonus, private health, life assurance, enhanced pension contributions, and more