Field Service Manager - Los Angeles (1661)

Job DescriptionJob DescriptionDescription:
The Field Service Manager is responsible for the day-to-day management of Field Service Technicians and support activities in the Western Region. The Field Service Manager manages a team of 12(+/-) highly skilled degreed technicians who troubleshoot, repair and calibrate bench top analytical instrumentation used in R&D Labs. The base salary range for this position is $91,000/year to $103,000/year plus bonus. The client also offers full benefits, a profit sharing contribution to your 401k, and a $10,000 anniversary bonus every five years. This is not a Service Manager position for a copier company or auto dealer. Position reports to the Service Manager for the Western Region.

Responsibilities:

• Manages a team of Field Service Technicians. Interviews, makes hiring recommendations, develops staff, assigns and schedules work, and appraises performance.
• Ensures that Field Service Technicians are properly trained and their skills are continually being advanced. Conducts staff training as appropriate.
• Maintains adherence to service department policies and procedures in accordance with corporate and industry safety and quality standards, and ISO17025 requirements.
• Compiles and maintains operational records, such as repair time records, repair and maintenance statistics, and test results.
• Reports product failure trends and/or product weaknesses to the appropriate product groups.
• Maintains proper systems to monitor performance of Service Technicians by calculating MTBF (Mean Time Between Failure), MTTR (Mean Time To Repair), revenue per head, profit margins, etc. via SAP software and Excel macros.
• Responsible for oversight in the identification and routine calibration of test equipment (required for ISO/IEC 17025 calibrations).
• 3 years of experience working in a technical services environment.
• Attends mandatory in-house technical training courses each year to stay current on new developments in the field. Certificates are awarded upon satisfactory completion of each program.

Skills & Qualifications:

• Advanced knowledge of the theoretical and practical application of engineering science and technology.
• Skill in using electronic schematics, electronic testing equipment and repair tools in order to assist and support service engineers.
• Bachelor’s degree in electrical, mechanical or chemical engineering, physics or related field.
• Analytical problem solving skills.
• Excellent verbal/written communication and interpersonal skills.
• Exceptional customer service skills.

Company DescriptionWelcome to Gables Search Group, where your career aspirations meet their perfect match. At Gables Search Group, we are more than just a recruitment agency; we are your dedicated partners in navigating the dynamic landscape of employment opportunities. Our commitment is to connect talented professionals with top-tier companies, ensuring a seamless synergy that propels careers to new heights.

Why Choose Gables Search Group:

Personalized Approach: We understand that every candidate is unique. Our team takes the time to comprehend your skills, aspirations, and cultural preferences to match you with opportunities that align with your goals.

Industry Expertise: With years of experience across various industries, our seasoned recruiters possess a deep understanding of market trends and job requirements. This knowledge allows us to guide you through the complexities of today's job market with confidence.

Diverse Opportunities: Whether you're a seasoned professional or just starting your career journey, we have a diverse range of opportunities waiting for you. From entry-level positions to executive roles, we cater to individuals at every stage of their professional development.

Company-Candidate Alignment: Gables Search Group places a strong emphasis on ensuring that candidates not only possess the right skills for a role but also align with the company culture. We believe in creating lasting connections that contribute to both professional and organizational success.

Transparent Communication: Open and honest communication is the foundation of our approach. We keep you informed at every step of the process, providing feedback and guidance to empower you in making informed decisions about your career.

Join Gables Search Group and Unlock Your Potential:

Your journey to a fulfilling career begins with Gables Search Group. Let us be the bridge that connects you to the opportunities that match your ambitions. Explore exciting career paths, enhance your skills, and achieve your professional goals with us.

Discover the possibilities at Gables Search Group. Your dream job awaits!Company DescriptionWelcome to Gables Search Group, where your career aspirations meet their perfect match. At Gables Search Group, we are more than just a recruitment agency; we are your dedicated partners in navigating the dynamic landscape of employment opportunities. Our commitment is to connect talented professionals with top-tier companies, ensuring a seamless synergy that propels careers to new heights.\r\n\r\nWhy Choose Gables Search Group:\r\n\r\nPersonalized Approach: We understand that every candidate is unique. Our team takes the time to comprehend your skills, aspirations, and cultural preferences to match you with opportunities that align with your goals.\r\n\r\nIndustry Expertise: With years of experience across various industries, our seasoned recruiters possess a deep understanding of market trends and job requirements. This knowledge allows us to guide you through the complexities of today's job market with confidence.\r\n\r\nDiverse Opportunities: Whether you're a seasoned professional or just starting your career journey, we have a diverse range of opportunities waiting for you. From entry-level positions to executive roles, we cater to individuals at every stage of their professional development.\r\n\r\nCompany-Candidate Alignment: Gables Search Group places a strong emphasis on ensuring that candidates not only possess the right skills for a role but also align with the company culture. We believe in creating lasting connections that contribute to both professional and organizational success.\r\n\r\nTransparent Communication: Open and honest communication is the foundation of our approach. We keep you informed at every step of the process, providing feedback and guidance to empower you in making informed decisions about your career.\r\n\r\nJoin Gables Search Group and Unlock Your Potential:\r\n\r\nYour journey to a fulfilling career begins with Gables Search Group. Let us be the bridge that connects you to the opportunities that match your ambitions. Explore exciting career paths, enhance your skills, and achieve your professional goals with us.\r\n\r\nDiscover the possibilities at Gables Search Group. Your dream job awaits!