Field Service Representative

Job DescriptionJob DescriptionThe Strategic Vendor Manager will serve as the primary liaison between and a key strategic technology vendor. This role requires a unique blend of banking, legal, and technology expertise to effectively manage the vendor relationship, ensuring alignment with the bank’s strategic goals. The Strategic Vendor Manager will be responsible for consolidating all known issues, projects, and initiatives, balancing internal resources, and preparing comprehensive communications and status updates for internal Executive Management and Vendor executives.

This position is field-based in Illinois, supporting territory including but not limited to Peoria, Springfiled, and Bloomington

Primary Responsibilities

• Perform preventive maintenance, repairs, and installations at end-user customer sites using approved company procedures and documentation
  
• Utilize resources and self knowledge to effectively troubleshoot and repair technical and complex equipment
  
• Responsible for organizing personal daily work schedule, coordinating with territory teammates to ensure efficient operations
  
• Maintain mobile inventory.
  
• Organize and re-order as needed to maximize equipment up time while ensuring quality work is performed minimizing failures that result in additional customer visits.
  
• Responsible for proper return of all defective/used inventory for replenishment
  
• Generate service revenue through promotion of Service Programs and Billable services.
  
• Work with Territory Service Inside Sales teammates to prepare and develop service quotes, follow through to completion of the sale.
  
• Communicate with end user customers, purchasing agents and asset managers to help finalize sales
  
• Generate sales leads and communicate to respective sales reps for new product or product upgrade opportunities
  
• Complete work orders accurately to ensure customer billing aligns with company policies
  
• Maintain company work vehicle and assigned calibration tools, special equipment and stock inventory.
  
• Ensure all proprietary info is safe guarded from non personnel, including: Service & Training Manuals, Diagnostic and Calibration software, BIT keys, laptop, iPad, cell phone, etc.
  

Requirements

1. High school diploma or GED with training (including certifications) in areas such as electronics, aviation, IT, computer science or relevant training
   
2. Will be required to demonstrate competency to perform operational verification procedures, preventative maintenance, and repair service on various equipment
   
3. Demonstrated ability to work in a fast-paced self-directed environment Prioritize, schedule, and organize own work activities
   
4. Strong verbal and written competencies
   
5. Proficient in Microsoft Office product suite and exhibited ability to use company-specific workforce and customer relationship management Software
   
6. Ability to travel within assigned territory and nationally (including overnight and extended periods depending on territory assignment and training requirements)
   
7. Must hold a current, valid, and unrestricted driver's license
   
8. Willing to work flexible hours, including evenings, weekends, and holidays, as well as emergency off-hours as required to support a 24/7schedule
   
9. Able to lift and push over 30 pounds
   
10. Able to stand and walk for extended periods
    
11. Be able to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods
    
12. Prior experience in a Field Service Role and regulated industry.
    
    

Qualifications:

1. Associate degree in electronics, mechanical engineering, biomedical equipment technology, IT networking, computer science or relevant discipline
   
2. Alternative qualifications include Equivalent military training in electronics, aviation, IT, computer science, or relevant training with 2 years of applicable experience.
   
3. High school diploma or GED with training (including certifications) in areas listed above with 3 years of applicable experience
   
4. Prior work experience in a hospital setting or with customer service.
   

BenefitsHealthcare, Vision, Dental, Retirement, PTO, Sick Leave