Field service technician

Job Title: Service Technician

Location: Field-based South east and south west England

Type: Permanent, Full-time, 37.5 hours per week

We are seeking a motivated field Service Technician to join our clients team. As a leading water technologies company, we are at the forefront of ecological transformation, making a positive impact on the planet. This is a fantastic opportunity for a someone who is looking for a different type of role. My client is open to consider candidates with customer services background as long as they are happy to be in a field based role.

Key Benefits:

• Competitive salary + overtime + commission

• 25 days annual leave (plus your birthday off)

• Company vehicle + Fuel card

• Comprehensive pension scheme

• Structured progression opportunities

• Flexible benefits

Responsibilities:

As a Service Technician, you will play a pivotal role in completing water hygiene service visits and tasks such as temperature monitoring, water sampling, shower C+Ds, TMV servicing, cold water storage tank clean & disinfecting, and cooling tower clean & disinfecting. Your responsibilities will include:

• Ensuring client sites receive appropriate water hygiene services and comply with industry-specific and Health & Safety legislation.

• Communicating with customers to ensure satisfaction and promptly reporting any issues.

• Developing and maintaining relationships with key clients and colleagues.

• Completing field documentation and reports using ZetaSafe, Word, and Excel, ensuring timely circulation.

• Making proactive recommendations for system improvements.

• Maintaining an inventory of tools and spares for water hygiene works.

• Ensuring personal and others' safety, complying with legislation and reporting incidents.

• Achieving set KPIs and targets.

• Updating water industry knowledge and carrying out Legionella and TVC sampling.

• Conducting general water hygiene temperature monitoring, shower clean and descales, and cold water storage tank inspections.

• Assisting with cooling tower cleans and disinfections.

• Liaising with the Water Hygiene Supervisor on technical issues.

General Requirements:



• Good basic IT knowledge, experience with emails, and proficiency in Google apps.

• Ability to work independently or as part of a team.

• Full UK driving licence (essential)

• Excellent communication, punctuality, and presentation skills.

• Willingness to learn and develop.

• Excellent time management and multitasking abilities