Field Service Technician

Job DescriptionJob Description

Job Title: Field Service Technician

Duration: 10 months

Location: Austin, TX (This is an onsite role. Candidates must be local to the Austin area.)

Responsibilities include (but are not limited to):

Develop a solution to identify Business Units (BUs) for each mobile account issued.

Make Wireless LTE assets a billable, trackable, auditable, and accountable service.

Work with the Desktop team to track out of warranty desktop and laptop equipment on the AE network and schedule it for replacement by the PCaaS team.

Provide hands on cellular support for users onsite as needed.

Minimum Candidate Characteristics:

4 years of experience supporting government entities (as a 3rd party or working directly with the client)

4 years of technical support experience

Valid driver’s license

Exceptional Candidate Characteristics:

Inventory control experience (LTE, Desktops, Laptops, and Software)

LanSweeper

Utility experience

Telcomm experience with ATT, Spoke, T-Mobile, and/or Verizon

Minimum (Required):

• Graduation from an accredited four-year college or university with a degree in Business or Management, Engineering, computer science, computer information systems, or management information systems. Experience may substitute for education up to four (4) years.
• 4 years of Worked with a government entities business practices and relevant business needs
• 4 years of Provide professional technical customer service to users.
• 4 years of Schedule, document, and close work orders via support software
• 4 years of Proficient in Microsoft Outlook, Excel, Word, Project, Power Point, SharePoint, and Visio, WebEx
• 4 years of Proficient in change management methodologies
• 4 years of Proficient in presenting to multiple levels within an organization
• Valid Texas Class C Driver License.

(Optional):

• 3 years of Experience with projects related to inventory control, including but not limited to: LTE, Desktop, Laptop and Software
• 3 years of Experience working with remote teams
• 3 years of Experience with LanSweeper
• 3 years of Experience tracking and monitoring a company’s technology asset inventory
• 3 years of Familiarity in working with a utility entity

Company DescriptionHireBlazer provides our clients with the very best technical staff. In fact, our motto, “The Best of the Best”, is how every candidate is screened.Company DescriptionHireBlazer provides our clients with the very best technical staff. In fact, our motto, “The Best of the Best”, is how every candidate is screened.