Field Service Technician

Job DescriptionJob DescriptionAbout Sepro America:

Join a dynamic and innovative team at Sepro America, a leader in robotic automation. We are committed to delivering excellence in our products and services while fostering an inclusive workplace where diverse perspectives drive our success.

Job Summary:

We seek a motivated and technically skilled Field Service Technician to join our team. This role plays a critical part in ensuring the performance and reliability of Sepro robotic systems through expert installation, startup, maintenance, and repair services. This position requires 80% travel to customer sites for on-site support.

Key Responsibilities:Startup & Installation:

• Follow all safety protocols to ensure a secure work environment.

• Oversee and assist customers with equipment unpacking and initial setup.

• Validate system installation, including mechanical setup and cable positioning.

• Test and verify robot functionality, including integration with presses and peripheral systems.

• Program and configure robotic systems to meet production specifications.

Repair & Service:

• Utilize diagnostic tools and troubleshooting techniques to identify and resolve equipment issues.

• Conduct inspections, perform preventive maintenance, and execute necessary repairs.

Customer Training & Support:

• Provide hands-on, on-site training for customers on robot operation, programming, and maintenance.

• Offer remote troubleshooting and technical support via the Sepro Hot Line.

Documentation:

• Prepare detailed service reports and maintain records of modifications and repairs.

Qualifications:

• Associate degree in Electrical Engineering, Mechatronics, or a related technical field, or equivalent work experience.

• Minimum of two years of experience in field service, preferably in automation, robotics, or industrial machinery.

• Ability to read and interpret blueprints, assembly drawings, and wiring schematics.

• Proficiency with diagnostic instruments, basic hand and power tools, and field equipment.

Skills:

• Strong technical problem-solving skills and attention to detail.

• Excellent customer service and communication skills.

• Ability to work independently while effectively managing workload and priorities.

• Flexibility to travel 80% of the time to support customer needs.

Physical Requirements:

• Ability to work in confined spaces and perform tasks requiring bending, reaching, and lifting up to 50 lbs.

• Frequent standing, sitting, and manual dexterity required to operate tools and equipment.

Employee Benefits:

• Paid vacation and holidays

• Comprehensive health benefits (Medical, Dental, Vision)

• Short-Term, Long-Term, and Life Insurance

• 401(k) retirement plan with company match

• Ongoing training and professional development opportunities

• Travel expense reimbursement for field assignments

Equal Opportunity Employer Statement:

Sepro America, LLC is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We consider all qualified applicants without regard to , , , creed, , , , , genetic information, veteran status, marital status, , , or any other status protected by applicable federal, state, or local laws.