Field Service Technician

Job DescriptionJob Description

Build your best future with the Easy Ice team- Cool Careers Start Here!

We’re a growing company that provides an all-inclusive commercial ice machine subscription to business owners nationwide. We’ve been changing our industry for the better since we started in 2009, and we’re not slowing down anytime soon. As a member of our team, you’ll be helping restaurants, bars, hospitals, hotels, and other businesses get the ice they need without spending a fortune or stressing out. We’ll invest in your professional development and overall quality of life because we know employee satisfaction is key to our success. Easy Ice doesn’t just want to be the #1 commercial ice machine solution in America—we also want to be one of the best places to work.

Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Easy Ice team and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer

• Competitive pay
• Company Vehicle & Cell Phone
• Excellent Medical/Dental/Vision/Group Life
• 401k Company Match
• PTO and Holiday Pay
• Fitness Membership Reimbursement
• Hands on experience that promotes a growth-oriented culture
• Personal growth opportunities which encourages employees to “think outside the box”
• Challenging and meaningful work that fosters learning and development
• Fun fast-paced company culture and work environment
• Collaborative team environment to support and mentor each other
• Check us Out: Easy Ice

What you will do:

The Field Service Technician (FST) position requires the highest level of professionalism, problem solving and communication skills for this critical, customer-facing role. The FST works independently, providing technical service to maintain ice machines at various locations, while delivering the desired customer service experience. The FST aspires to drive service success that improves customer satisfaction and maximizes customer retention.

The successful, results-oriented FST will be able to clean, maintain, troubleshoot and install Easy Ice ice machines, aiming to increase equipment life and reliability, reduce service calls and emergency ice purchases, all while increasing customer happiness and loyalty. The FST will demand the best of themselves and their colleagues to deliver outstanding results.

How you will do it:

• Provide service and customer support during field visits with a strong emphasis on building positive relationships with customers
• Manage on-site installation, repair, maintenance and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Complete timely and detailed service reports on jobs performed at each site (digital photos, descriptions of issues, etc., to correct problems in the future) using the field automation system
• Purchase parts, supplies, materials in the field as required
• Operate and maintain company vehicle according to established policies and procedures
• Project a positive Easy Ice brand image
• Work as a team to grow as a team
• Perform additional duties as assigned, always looking for ways to support the team and contribute to the overall success of the operation.
• Consistently represent Easy Ice with a positive attitude, professionalism, and dedication to excellence, reflecting the brand’s purpose and principles.

What we are look for:

High school diploma or general education degree (GED)

Vocational/Technical Training

Experience:

• 3-6 months’ proven field service experience
• Demonstrated track record of delivering highest level of customer satisfaction
• Working knowledge of mobile tools and applications

Certificates, Licenses and Registrations:

• Refrigeration / EPA license beneficial

Work Environment and Physical Demands:

• The employee is often required to stand; walk; sit; use ladders; use hands to manipulate, handle, or feel surfaces, parts and tools; reach with hands and arms and stoop, kneel, crouch, or crawl
• Occasionally lift and/or move up to 75 pounds
• Stands for extended periods of time (8+ hours per day)
• While the noise level in the work environment is usually somewhat quiet, the worker may be subject to elevated noise levels
• Drive a vehicle for up to 35 percent of the hours worked
• Ability to work flexible shifts and adapt to changing work schedules

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.

Easy Ice is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived , , creed, , , ancestry, citizenship status, , or (including , childbirth and -related conditions), or expression (including transgender status), , marital status, military service and veteran status, physical or mental , genetic information or any other characteristic protected by applicable federal, state or local laws.