Field Service Technician

Job DescriptionJob Description

WITHIN YOUR ROLE, YOU WILL:

• Conducts service, repair and/or installation of equipment at customer site, including laser optics, electrical and mechanical testing, in accordance with maintenance contracts.
• Conduct operator training
• Diagnoses system failures and determines most cost-effective solution.
• Escalates complex issues to greater level of technical support or quality reporting system.
• Responds to customer support calls within an assigned territory.
• Preventative maintenance 
• Field upgrades and machine software upgrades
• 60%+ travel U.S. and Canada (Passport)

WE ARE LOOKING FOR A PROFESSIONAL WHO HAS:

• PLC, Schematic Diagram and Mechanical Experience
• Multi-Meter, Power and Hand Tools
• Customer-oriented skills and with good ability to clearly communicate progress
• Excellent record keeping (service reports and spare parts) and follow up
• A hands-on, proactive approach and can work independently
• Ability to work under stress of deadlines and down equipment
• Flexibility to travel with overnight stays.

Our offer

You will be part of a dynamic team in which there is a high focus on delivering results and continuous improvement, but also where having fun and collaboration is important.

It is a fast-paced environment, a consultative role, where you will get to partner with people to achieve their strategic business goals.

You will work in a leading global company, with a manager who cares about you, your strengths and will help you to develop the best possible version of yourself.

Company DescriptionElectronic controls company for the corrugated box industry.Company DescriptionElectronic controls company for the corrugated box industry.