Field Service Technician ($7500 Signing Bonus)
Job DescriptionJob DescriptionWe have an opening for a full-time, experienced Field Service Mechanic at our Heavy Equipment Dealership to work on heavy construction equipment. We are looking for a dedicated employee with excellent troubleshooting and diagnostic skills to help deliver top notch service as a mechanic to our rapidly growing customer base.
Qualified applicants are eligible for a $7500 signing bonus!
Responsibilities:
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Diagnoses and repairs Caterpillar equipment including compactors, excavators, loaders, dozers, and other heavy construction equipment
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Responds to customer needs in a positive, supportive, and timely manner to ensure maximum value for work performed; a company truck is provided
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Using a high degree of independent judgment, assumes responsibility for the safe maintenance and repair of a variety of complex equipment and tools, which involve mechanical, hydraulic, gas, diesel, and electrical systems at branch or customer locations
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Maintains a clean and safe work area, adheres to all safety procedures; maintains a service vehicle in a clean and professional manner, and ensures the vehicle is always properly maintained
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Positively interacts with manager and team members to satisfy customer needs
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Provides assistance to all other levels of technicians as needed in regard to troubleshooting repairs
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Communicates job status with supervisor and communicates job is completed to receive the subsequent assignment
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Maintains paperwork documentation of work performed (work orders) in a complete and timely manner on a daily/job basis
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Documents labor, addition of segments, assuring that work order can be closed and billed as communicated with the customer
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Willing to respond to after hour emergency calls as directed by supervisor
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Identifies and communicates the need for parts for inventory
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Performs other duties as assigned/required
Qualifications:
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2-year technical degree or high school diploma and several years of comparable mechanic experience
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5+ years of relevant diesel equipment repair experience, preferably some field experience
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Knowledge of hydraulics, transmissions, undercarriage, track systems, components, electrical, and fuel systems
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Previous experience with CAT equipment a plus but not required
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Possesses the ability to diagnose all equipment without supervision; is also able to read, follow, understand, and communicate schematics.
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Personal characteristics: Desire to provide outstanding, professional customer service, strong attention to detail, excellent problem solver, committed, and possesses written and verbal communication skills
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Ability to maintain safe and clean work environment
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Willing and able to respond to after-hour emergency calls as directed by supervisor
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Basic computer skills
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Own mechanic tool set
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Clean driving record
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Class A CDL or willingness to obtain one within a defined period of time
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Able to operate equipment safely
Minimum Physical Requirements:
- Push/pull up to 100 lbs
- Lift/carry up to 100 lbs
- Lift bulky objects
- Standing, walking, using hands, talking, hearing, neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carry, crawling.
- Working conditions may be indoor and/or outdoor. Noise level may be loud at times.
DOT driving requirements:
Applicants must be able to obtain valid Class A CDL, obtain a DOT medical certification card, and pass a DOT pre-employment drug screen and physical.
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