Field Service Technician - CNC Grinding Machines
We are seeking a highly motivated and skilled Field Service Technician to join our dynamic team. In this role, you will be responsible for providing exceptional on-site service and support to our valued customers across the USA, Canada, and Mexico.
Job Duties
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Conduct field service at customer facilities, ensuring the proper functioning and maintenance of CNC tool & cutter grinding machines, specifically focusing on Strausak machines with an understanding of Numroto software.
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Provide comprehensive support to customers onsite, by phone, and via email, addressing inquiries and troubleshooting issues promptly and effectively.
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Troubleshoot and repair mechanical, electrical, hydraulic, and pneumatic components of CNC grinding machines.
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Perform machine installations at customer sites.
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Provide technical guidance and training to customers on machine operation, maintenance, and troubleshooting.
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Maintain accurate service records and documentation.
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Travel extensively within the USA, Canada, and Mexico (up to 50% travel) to support customer needs.
Ideal Candidates
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Possess a strong technical background with a minimum of 3 years of field service experience with CNC grinding machinery.
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Proven expertise in troubleshooting machine problems, including mechanical, electrical, hydraulic, and pneumatic issues.
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Experience with the installation and commissioning of CNC grinding machines.
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Strong mechanical aptitude with the ability to diagnose and repair complex machinery.
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Proficiency in reading and interpreting electrical, mechanical, and other technical drawings.
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Basic knowledge of electrical and fluid power circuits is .
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Excellent communication and interpersonal skills with the ability to effectively interact with customers at all levels.
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Strong problem-solving and analytical skills.
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Ability to work independently and as part of a team.
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Possess a valid driver's license and be willing to travel extensively.
BH-RL31
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