Field Service Territory Manager - UK
Job Description
UK Field Service Territory Manager\n\nWe are seeking a dynamic UK Field Service Territory Manager to lead and support a top-tier field service team. This role focuses on customer-first engagement, efficient issue resolution, and effective management of field service resources across all products within an assigned territory.\n\nKey Responsibilities:\n\nTeam Management: Oversee a diverse group of Field Service Teams, ensuring optimal coverage, deployment, and competency development. Drive continuous improvements in team efficiency and manage administrative and HR requirements.\nCustomer Engagement: Handle customer escalations with urgency, ensuring timely and effective communication.
Collaborate with local Sales teams to achieve mutual goals and support lead activities.\nProcess Improvement: Coordinate with Product Support for continuous improvement, training enhancements, and SOP adjustments. Utilise analytics dashboards to ensure KPI alignment and drive corrective actions.\nStrategic Deployment: Implement service strategies that align with global objectives, representing service in product commercialisation activities and new programme implementations.\nLeadership and Development: Participate in the Regional Field Service leadership team, drive team engagement, and manage performance levels. Propose service strategy adjustments and support final solutions development.Key Engagements:\n\nDeploy organisational strategies and processes for all products managed.\nAct as the leader for escalation management, engaging necessary resources to resolve customer concerns.\nIdentify and improve service delivery concerns and performance.\nDevelop and deploy sales strategies and lead programmes with Sales teams.\nEnhance team morale, reward positive behaviours, and increase customer satisfaction.\nProvide supervisory and HR support for direct reports.\nReview customer satisfaction results and foster a customer-first culture.\nManage installation requirements, scheduling, and deployment.\nEngage with customers to address any concerns, demonstrating a commitment to excellence.Knowledge, Skills, and Experience:\n\nCritical Competencies:\nStrong leadership skills to manage diverse teams and ensure customer satisfaction.\nAbility to remain calm under pressure and work collaboratively across functions.\nExpertise in field service processes, systems, and product engagements.\nEnergetic and driven for continuous improvement.\nEffective communication skills, both written and verbal.\nFlexibility and resourcefulness in achieving results.\nAbility to lead change, coach, and mentor teams.\nConflict resolution skills and strategic thinking.\nKnowledge of print industry trends and customer needs.\nStrong business acumen and team management skills.
\n\nDesired Requirements:\nBS degree or equivalent experience in a related field.\nWillingness to travel up to 30% for customer engagements and product development meetings.\nClean and safe driving record.\n8 to 10 years of experience in a field service supervisory or managerial role.\nStrong knowledge of service systems, processes, and engagements.Package\n\nWorking hours: 37.5 per week, Monday to Friday\nCar allowance at £7,200 p.a. \n25 days holiday \nPrivate Health Care after 2-year service\nContributory pension scheme / salary exchange - the employer matches employees' contributions up to 6%\nWith the pension scheme, we offer Life Insurance\nFree Eye and eyesight tests in accordance with the display screen equipment (DSE) regulations\nLong Service AwardsIf this is something which you would be interested in, please apply with your cv or call Nikki Foxall on (phone number removed)