Fire Service Technician

Be part of the future! 





We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed.  We are committed to make a difference. 





What we offer: 





Competitive Starting Pay 





Paid Training 





Global Advancement Opportunities 





Company Vehicle (as applicable) 





Referral Bonuses 





Comprehensive Benefits 





Medical/Dental/Vision insurance 





Health Savings Account (HSA) 





Life Insurance 





401(k) savings plan with company match





Short-Term and Long-Term  





Employee Assistance Program 





Wellness Program 





And More!  





What you will do 





Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.  





Responsible for contacting customer representative and ascertain equipment/systems problems. 





Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.  





Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.  





Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell.  





Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals.  





Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction.  





Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers.  





Obtain customer signature upon completed service call assignment.  





Participate in a scheduled On-call rotation. Help to train or mentor others on the service team.  





Perform other duties as assigned. 





 





What we look for 





Required 





3+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.  





Experience in reading and interpreting blueprints, submittals, and operational/product manuals. Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.  





High School Diploma or equivalent  





Ability to follow verbal and written instructions. 





Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.  





Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc  





Demonstrate a high level of customer service.  





Maintain truck inventory to ensure timely response to customer needs.  





Ability to adhere to, implement, and always follow safety guidelines and procedures  





Strong organizational skills, positive attitude, and ability to learn quickly.   





 





NICET Level II certification strongly