French Technical Advisor for Porsche - Lisbon, Portugal
Customer Service
Learn, Lead & Grow at Sitel Group®
We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.
Growth
Wellbeing
Belonging
Purpose
Sitel Group® & Sykes are now Foundever™
Company Overview
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Come and work with us.
Do you want to work with a company that has strived to translate performance into speed – and success – in the most intelligent way possible?Are you French native with strong English communication skills? Looking to make your career in a multicultural environment in the sunny and happy Lisbon? So we have the perfect opportunity for you! Your future project: join our French Customer Support team. In the beginning, I looked around and could not find quite the car I dreamed of. So I decided to build it myself - Ferry PorscheThis quote gets to the heart of everything that makes Porsche what it is. As a brand, as a company, and as an automotive manufacturer. As a customer service specialist in this project, your daily responsibilities will include:
Inbound support (e.g. technical assistance and advice on Smart Mobility and E-Performance Services for both customers and dealers, such as administration of customer accounts, registration or operating issues, charging network, parking services, Porsche Drive, etc.)
Cross-sales (e.g. clarification of contract-related questions, extending subscriptions, etc.)
Outbound support (e.g. related Smart Mobility or e-Performance Services)
Case monitoring (Monitoring, handling and - if necessary – escalation of open cases)
Response Card (e.g. handling of response cards, administration of opt.-ins and opt.-outs)
Meet and exceed our service quality goals, compliance regulations and productivity targets
Create amazing experience that people value and we are proud of
Be responsible to follow the direction of management and provide feedback
To succeed in the role, you will need to have:
Native French
Advanced level of English (at least C1) both verbal and written
No employment termination due to just cause in work history
Knowledgeable in Windows-based and Microsoft Office Applications
Secure handling of IT systems
Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
High passion for automotive topics and digital technologies
Make empowerment business decisions with little guidance
Demonstrate out of the box thinking in order to resolve customer concerns
Proficient documentation and note-taking; must be able to clearly document information
Maintain a clear understanding of policy and procedures and warranty coverage
Understand the geography of the respective markets working for and being able to identify regions and provinces
High-speed internet access and appropriate conditions for remote work
Must hold EU citizenship or valid work permit for Portugal
Be a local candidate or willing to relocate to sunny Lisbon, Portugal
Background
Experience in the customer service/ call center industry is preferred
1-year working experience within technical areas; or 1-year working experience within automotive OEM customer service; or 3 years working experience within premium customer service with an affinity for technical/automotive topics at the same time
Experience with Luxury Brands and Customer Relationship Management Systems (CRM)
Benefits.
What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.
• Competitive wages and stability• Private healthcare & dental insurance (after six months of employment)• Continuous learning/development opportunities and competitive career opportunities• A safe, friendly, creative, innovative and technological organization• International and multicultural environment (celebrations, our SitelFit wellness program, initiatives to develop your skills and events to increase the team spirit)
Go further with Foundever™ Are you ready to move your career forward? At Foundever™, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. Informações adicionais:Tipo de contratação: A tempo inteiro