Full-time Customer Service Specialist - Hatboro EN Warehouse

Job DescriptionJob Description

Be a part of something remarkable as a full-time Customer Service Specialist at our Eastern Warehouse in Hatboro, PA!

What We Do

Eastern is a nonprofit partner of the Park Service (NPS), operating stores at over 175 park sites. But we’re more than a retailer. Our purpose is to educate the public about the history, landscapes, and cultures that have shaped America. We do this through the products we make and the experiences we create for our visitors. We also support the parks through our aid to the parks program. Since we started in 1947, we’ve provided more than $180 million in aid to the NPS from our retail sales.

Who We Are

Eastern is a people-centric company. We’re down-to-earth, realistic, and supportive, relying on common sense, honesty, and a sense of humor to solve problems and meet goals. We treat each other with respect and want the people we hire to stay with us for a long time. We honor the individuality of each team member, while promoting cooperation, and our team thrives as a result.

We believe our success comes down to five humanistic values: Education; Service; Collaboration; Sharing; and Excellence. These values guide everything we do. Check out our core values.

What We Value

People with an interest in parks, history, and nature, and a desire to be part of a rewarding tradition promoting and protecting our public lands. People who enjoy learning new things and sharing those learnings with others. Someone who can carefully attend to details, take pride in maintaining an appealing retail space, and are delighted when a visitor leaves with a smile. Most important, a person that embodies our core values with an eagerness to live them out each day.

We are seeking a detail-oriented and experienced Customer Service Specialist to join our warehouse team. As a Customer Service Specialist, you will play a crucial role in supporting our warehouse operations by handling customer inquiries, processing orders, and ensuring customer satisfaction. This position is dynamic and requires a strong ability to multitask and thrive in a fast-paced environment.

Key Responsibilities:

• Provide outstanding customer service to both internal and external customers, resolving inquiries and issues promptly.
• Efficiently process orders, including picking, packing, and shipping within specified timelines.
• Maintain accurate inventory records and identify discrepancies.
• Collaborate with the warehouse management team to enhance customer satisfaction and identify process improvement opportunities.
• Assist with passport cancellation stamper orders, customer returns, and inventory management.
• Contribute to a clean and organized work environment.
• Perform other duties as assigned.

Qualifications:

• High school diploma or equivalent
• Previous experience in customer service or call center environment

• Excellent written and verbal communication skills
• Strong organizational and time management abilities
• Ability to prioritize tasks and meet deadlines
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word)
• Valid driver's license and reliable transportation

Qualifications:

• Experience in a warehouse or distribution center environment
• Knowledge of e-commerce platforms

Physical Requirements:

• Ability to lift up to 25 pounds
• Ability to stand for extended periods

If you thrive in a mission-based environment and share our values, we encourage you to apply here. We are always looking for talented individuals who can help us continue to make a difference.

To learn more about America's Parks, the educational branch of Eastern , please visit our website at https://americasnationalparks.org/ or http://easternnational.org/.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to , , , , , status, protected veteran status, or any other characteristic protected by law.