General Manager (Program)

Job DescriptionJob Description

General Manager – Ascend ABQ Concession Program (Contract)

If you’re passionate about program management, possess strong business coordination expertise, and thrive on empowering small businesses, we’d love to hear from you.

ABOUT THE COMPANY

Ever-Evolving Consulting specializes in transforming airport concessions by integrating micro, small, local, and minority-owned businesses into bustling airport and other commercial markets, fostering sustainable growth and robust client relationships.

Their flagship service partners with airports to seamlessly integrate these businesses into the airport commerce ecosystem, providing comprehensive support from strategic planning to implementation.

ABOUT THE ROLE

• Location: On-site at Albuquerque International Sunport (ABQ), New Mexico

• Compensation: Up to $52,000 annually

• Contract Duration: One Year Temporary Employee (with potential for extension)

Ever-Evolving Consulting is seeking an experienced General Manager to support the Ascend ABQ Concession Program. This role will be responsible for coordinating day-to-day operations, managing stakeholder relationships, and acting as the primary point of contact (POC) for business owners. The ideal candidate will have experience supporting micro-businesses in retail and excel at ensuring seamless operations during business owners' absences.

Key Responsibilities

1. Business Selection & Onboarding

• Lead the candidate selection process, including application reviews, interviews, and evaluation coordination for the ABQ Concession Program

• Prepare business owners for the retail environment through onboarding and setup support.

2. Stakeholder Coordination & Business Operations

• Serve as the primary on-site POC for business owners, coordinating all operational aspects, including staffing, inventory, and business challenges.

• Collaborate with businesses to ensure smooth operations and compliance with airport regulations.

• Act as a liaison between businesses and airport stakeholders to address any operational concerns.

• Coordinate and oversee operational transitions and setup for new business openings.

• Manage all logistics pertaining to the Retail Merchandising Units (RMUs).

4. Performance Monitoring & Reporting

• Develop KPIs and performance tracking tools to measure operational success for the businesses

• Provide regular reports to key stakeholders with insights and recommendations for improvement.

• Assist with conducting training sessions for business owners on retail operations and best practices.

• Offer ongoing guidance to improve business performance and customer engagement.

WHAT WE ARE LOOKING FOR

Experience:

• 5+ years in program or operations management, preferably involving micro-businesses or retail environments.

• Experience coordinating high-traffic retail or concession operations is highly desirable.

Skills:

• Strong organizational and coordination skills, with the ability to manage multiple stakeholders.

• Excellent communication and problem-solving abilities.

• Experience in training and mentoring small business owners.

Knowledge:

• Understanding of retail operations, including inventory management and customer service best practices.

• Familiarity with airport retail dynamics or high-traffic environments is a plus.

Abilities:

• Coordinate day-to-day operations onsite with efficiency and in the commutable distance to the Albuquerque, New Mexico airport.

• Build strong relationships with stakeholders and business owners to foster collaboration.

• Evaluate operational data and provide actionable insights.

Success Metrics

• Effective onboarding and operational readiness for new business owners.

• Continuous improvement in business performance and stakeholder engagement.

• Positive feedback from business owners on the value of mentorship and operational support.

Timeline

• Tentative Start Date: April/May 2025

Interview Process:

1. Initial Phone Interview with HR Team

2. Second Video Panel Interview with Team

3. Final In-Person Interview with CEO

Apply today to make a meaningful impact on small businesses in the dynamic airport retail environment!

Company DescriptionCareer Image Solutions, LLC (CIS) is a full-service human resources firm that specializes in all things hiring, training and HR compliance for working professionals and companies. Please note that we are not a staffing agency but instead, we serve as the external HR department for our clients.

As an applicant, you can be confident that our job search is active and that all of our clients exhibit our core values of excellence and integrity. Feel free to research our clients online.Company DescriptionCareer Image Solutions, LLC (CIS) is a full-service human resources firm that specializes in all things hiring, training and HR compliance for working professionals and companies. Please note that we are not a staffing agency but instead, we serve as the external HR department for our clients. \r\n\r\nAs an applicant, you can be confident that our job search is active and that all of our clients exhibit our core values of excellence and integrity. Feel free to research our clients online.