Grounds Maintenance Manager

JC113 - Grounds Maintenance Manager

Location – Aberdeen

Salary – £Competitive + Vehicle Allowance



Overview:



First Military Recruitment is working in partnership with our reputable client who is seeking a Grounds Maintenance Manager to join their team in Aberdeen.



Duties and Responsibilities:



Customer experience & engagement:



Building and maintaining relationships with both customers and contractors.

Responsible for creating and distributing regular customer communications.

Conduct regular owners’ meetings, in both individual and group settings.

Plan, attend and manage evening AGM’s for portfolio sites.

Portfolio management:



Manage a large portfolio of grounds-only developments.

Responsible for instructing and monitoring both reactive and proactive repairs.

Manage and co-ordinate tender exercises for grounds maintenance contracts.

Conduct regular property visits.

Record keeping:



Ensuring customer records are kept accurately and up to date.

KPI’s:



Customer satisfaction (complaints % and survey/interviews).

Customer response times (% delivery vs target).

Skills, Experience and Qualifications:



Full, clean UK driving licence.

Previous experience in a customer service-based role.

Strong communicator.

Ability to work well as part of a team.

Proficient using Office 365.

Ability to work to targets.

Works well under pressure.

Previous experience using a CRM based system is preferable, but not essential.

In return our client offers:



A competitive salary DOE.

Company pension.

Working Hours: 35 hour week - Monday to Friday, with a 4pm finish on a Friday!

The opportunity to contribute to a growing organisation, providing both personal and career development opportunities.

Other benefits TBC