Group Engineering Manager - Manchester

NATS is the UK's leading air navigation service provider, handling over 2 million flights each year. It provides air traffic control services from two control centres supporting airports all around the UK, as well as a wide range of commercial solutions to over 30 countries internationally. Our people are at the heart of our purpose to advance aviation and keep the skies safe



Purpose:



Responsible for the delivery of engineering services to your main customers, Manchester & Stansted Airports. Responsible across the Service Management lifecycle for ensuring service designs meet customer, operational and regulatory requirements, ensuring new and changed services transition into operation safely and successfully and most importantly, that the engineering services continue to operate within agreed services levels.



Key Duties:



Manage a team at each allocated Airport consisting of a Senior Engineer and up to 4 engineers, ensuring continued development and maintenance of competencies

Maintain relationships with key stakeholders, acting as the focal point for engineering services for allocated contracts

Ensure the effective management of the day-to-day delivery of operational services to meet the agreed Service Levels, including effective incident and problem management

Ensure that all technical, financial, quality, regulatory, safety and customer requirements are met

Manage operational service risks and if required, make risk-based decisions to maintain a safe and efficient engineering service

Ensure that suppliers are managed effectively, including assisting with contract negotiations

Support business development activities

Strive to achieve Continuous Service Improvement

Provide 'Voice of the Customer' to ensure projects are managed effectively and meet agreed success criteriaSkills:



Communicate in a clear and engaging way and promotes the flow of information across the company

Act with confidence and push for stretching goals rather than settling for average performance

Work collaboratively in teams and use networks of relationships to achieve shared goals

Provide support for others that enable them to develop and use their capabilities for the benefit of the company

Organise people, time, and resources to achieve the company's key objectives

Take the initiative and hold others accountable for delivering measurable results

Adapt to a changing environment and drive change and innovation

Operate efficiently with a clear focus on safety, commercial value, and operational rigour

Demonstrate Leadership in Service Management

Demonstrate an understanding of safety management processes

Familiar with Air Traffic Management systems would be advantageous

Familiar with ITIL and the Service Management framework

A full UK driving licence and be willing to travel to various sitesThe successful candidate can be based at either Manchester or Stansted Airports.



We are proud to offer a fantastic total reward package to help you thrive both personally and professionally - for more information on what NATS can offer you please visit the NATS website.



We have adopted agile working to provide greater flexibility and increased choice over working arrangements, with the opportunity for this role to work from our airport facilities as well as remotely.



If you share our passion to advance aviation and keep the skies safe - we would like to hear from you whatever your , , , faith, , , expression, visible or invisible . Individuals that bring different perspectives, skills, life experiences and backgrounds help us be at the forefront of our industry