Head of IT Operations - Finland

Odevo is a group of exciting brands with a shared vision of challenging the status quo in the property management industry. We're committed to revolutionizing the industry with innovative software solutions that make managing properties easier, more efficient, and more effective. Our cloud-based platform is unique, and we have proven ourselves as a leading and innovative player in a brief time. Our global product development department acts as a SaaS supplier to all the companies in the Odevo group and several other players in the industry. Together, we will continue to challenge and change this industry. To continue our ambitious growth journey, we seek more great people to join us to build market-leading property management software products. Are you one of them? About the role As Head of IT Ops Finland you will be responsible for leading the delivery of IT services to Odevo group companies within Finland and ensuring that they align with the strategic goals and objectives of the organizations. You will act as a business partner to the senior management and other stakeholders, providing advice and guidance on IT matters and facilitating the delivery of innovative and cost-effective IT solutions. You will also own the delivery of IT Services, ensuring that these meet the quality, security, and performance standards and expectations of the users and customers. Responsibilities Collaborate with senior management within Retta, Kontu and the market leaders to develop and implement an IT Ops strategy and roadmap for Odevo Finland which is aligned to the overall IT Ops strategy for the group. Manage the IT Ops budget, ensuring resources are allocated and utilized efficiently and effectively. Build an IT service delivery team in Finland, recruit the relevant staff and migrate services from existing external service providers to the new team. Lead and motivate the IT Ops Finland service delivery team, fostering a culture of service excellence, customer centricity, and continuous improvement. Establish and maintain strong relationships with the internal and external stakeholders, including senior management, key employees, vendors, and the wider tech team. Provide strategic and operational advice and guidance on IT Ops matters, such as IT governance, risk management, compliance, and best practices. Identify and evaluate new technologies and solutions that can enhance the business performance and competitiveness of the Odevo group companies in Finland. Establish service level agreements and customer satisfaction metrics and ensure the delivery of high-quality IT Ops services and support. Monitor and manage IT Ops performance and security, ensuring that they meet the agreed standards and expectations. Oversee the delivery of agreed IT projects and initiatives, ensuring that they are delivered on time, within budget, and within scope. Ensure the alignment and integration of IT systems and processes with the businesses processes and requirements. Who you are To succeed in this role you will have a proven history of delivering IT services within a multi-company shared services environment. You will have excellent communication skills, a desire to deliver the highest levels of customer service and a focus on continuous improvement based on stakeholder feedback. Experience A bachelor's degree in computer science, information systems, or a related field. A minimum of 10 years of experience in IT management, preferably in a similar industry or sector. Experience of leading and delivering IT projects and initiatives. A strong knowledge and understanding of the current and emerging IT trends, technologies, and solutions. A strong business acumen and strategic thinking, with the ability to align IT with the business goals and objectives. Excellent communication and interpersonal skills, with the ability to influence and persuade various stakeholders at different levels. Fluent in Finnish and English, good knowledge of Swedish would be an advantage. Excellent leadership and management skills, with the ability to inspire and motivate the IT team and foster a collaborative and innovative culture. Excellent problem-solving and decision-making skills, with the ability to analyze and resolve IT issues and challenges. Excellent customer service and quality orientation, with the ability to ensure the satisfaction and expectations of the users and customers. A certification in ITIL, PMP, or a related field is desirable. What we offer Professional growth - to work with the most talented developers in the industry. Modern technology - we invest in the latest technologies and tools and encourage our team members to share their ideas and take ownership of their work. Innovation - to work on exciting projects that push the boundaries of our industry and make a real impact. Commitment to quality - a dynamic and forward-thinking company that values profitable and long-term product development. Location Brand new office in the Käpylä area of Helsinki. Located at Läkkisepäntie 23, Helsinki. Excited? If you are excited about being part of a successful team, we encourage you to apply for this position. Why we formed Odevo About Odevo Our Software #J-18808-Ljbffr