Head of Operations - Energy Services
Head of Operations (Energy Services)
At Sureserve, excellence is not just an expectation; it's our standard. With a driven team of nearly 600 professionals, we are at the forefront of providing stellar asset and energy services across the UK. Our mission is simple yet powerful: to elevate the quality of life in the communities we serve by innovating and improving the spaces where people reside, work, and gather. We're currently seeking a Head of Operations who shares our commitment to quality, service, and environmental improvement.
Role overview:
The Head of Operations will oversee the successful delivery of multiple renewable energy schemes in domestic properties across the Greater London area. In this pivotal role, acting as the main point of contact for clients, internal stakeholders, and third-party subcontractors, ensuring seamless project execution that enhances energy efficiency and client satisfaction.
You will play a key part in the Senior Management Team at Sureserve, whilst maintaining an efficient and profitable operation.
Duties and responsibilities:
You will be the main point of contact for Internal Stake Holders, Clients (Local Authorities, Housing Associations) and 3rd Party Sub-Contractors to enable the smooth delivery of multiple schemes to deliver Renewable Energy Solutions into Domestic Properties in the Greater London area, enhancing energy efficiency.
Work with the heads of departments on the implementation of allocated large-scale capital projects putting in place appropriate relationships with project managers, operational staff, client teams etc.
Implement and monitor KPI’s to ensure operations are meeting targets for productivity, quality, cost, and customer satisfaction.
Regular reporting on KPI’s identifying trends and taking corrective actions to stay ahead of target.
Develop and lead a high-performing operations team by focusing on training and performance management.
Maintain an awareness of all current trends & trading conditions within the marketplace in which you trade, including competitors/work practices/client trading patterns/benchmarking etc.
Ensure the retention of current clients and develop potential business partners.
Creation and maintenance of rigorous processes around identification of risk.
What We Offer:
Negotiable salary in the region of £80,000 to £90,000 per annum
Performance-related Incentives
Company car allowance/fuel card
Enhanced family benefits
Employer contributed pension scheme
32 days annual leave (Inc. statutory bank holidays and Christmas/New Year Closure!)
Sureserve Group Academy programme acknowledging success of our trainees and apprentices
Sureserve Group Legends scheme, with a reward for the ultimate legend!
Employee engagement events to bring together colleagues and families
Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to , , , , or expression, orientation, , genetics, , , or veteran status.
Eligibility to work in the UK is required, and candidates may undergo background checks before starting employment.
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