Head of User Infrastructure
Head of User Infrastructure
A fantastic opportunity to work with one of our key clients as a Head of User Infrastructure.
Location: 1 day per week onsite in Cambridge
Salary: £56,000 - £64,000
Role description:
Manage and support IT infrastructure to maximize availability and minimize disruptions through monitoring, proactive actions, and maintenance.
Collaborate with Architecture, Development, and Application Management teams to transition services, ensuring alignment with operational strategies for system and equipment replacement.
Lead on information and system security, business continuity, disaster recovery, and user safeguarding, while developing and reviewing strategies, policies, and performance measures to optimize service efficiency and effectiveness.
Partner with the Procurement Department to establish and maintain purchase and support contracts, ensuring best value and continuous improvement.
Supervise team leaders in small-scale acquisitions and manage budgets for maintenance, support, subscriptions, and consultancy to ensure value for money and optimize financial performance.
Manage Endpoint Management, Microsoft365, Aligned Cloud Services, and Multimedia Infrastructure teams to ensure support meets agreed service levels through effective resource management.
Build a customer-focused workforce across User Infrastructure, providing leadership that aligns with the clients values, motivating staff, and promoting performance improvement.
Guide team member development, working with leaders to implement tailored programs for personal development and performance management.
Skills / Qualifications required:
Higher degree also Information Technology Infrastructure Library (ITIL) Practitioner qualification would be highly advantageous.
Strong experience working within a similar role with Microsoft 365 and the implementation of Azure.
Significant and recent experience in cloud and service delivery for a medium - large sized organization.
Practical experience in managing end user devices in a corporate environment.
Extensive people management experience, including performance and absence management, as well as coaching.
Proven experience in managing supplier arrangements, including large support and service contracts.
Experience working with a wide range of IT user-focused infrastructure technologies.
Please apply by sending your applications to (url removed)
Austin Fraser is committed to being an equal opportunities employer, and encourages applications from candidates regardless of , , , , , reassignment, or belief, marital status, or and maternity status.
Due to the volume of applications received, we are unable to provide individual feedback to unsuccessful applicants.
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or contact (url removed) Austin Fraser International Ltd is registered in England: (phone number removed) Austin Fraser International Ltd, 33 Soho Square, London, W1D 3QU