Helpdesk Planner

Helpdesk Planner  - Facilities Company - Renfrewshire - Salary Circa £23,500 



CBW are delighted to be working with a specialist engineering company based in Renfrewshire in the recruitment of helpdesk administrators.  This is a company with strong contracts and do to a win of a new contract they have several openings for helpdesk administrators. 



Hours of work: 



Shifts: Mix of 08.00 - 16.00 / 10.00 - 20.00 and 1 weekend in 4, however days back in lieu after the weekend shifts.  Shifts will be discussed at the interview stage. Duties & Responsibilities : 



To organise and prioritise engineer’s workload.

Work with engineering and Maintenance staff to ensure workload is completed and PPMs scheduled and actioned.

Monitor and organise day to day performance of the engineering team and ensure schedules and rotas are in place and communicated.

Coordinate spares and parts procurement and scheduling of fitting.

Advise appropriate Services Manager of issues affecting performance.

Develop & maintain key interdepartmental relationships

Understand and operate customers Maintenance Management SystemSalary & Benefits: 



£23,500 after probation this will increase 

32 days holiday 

Health care

Pension 4% contribution