HTM Service Operations Specialist
Job DescriptionJob Description
Job Title : HTM Service Operations Specialist
Start Date: ASAP
Duration: 1 year (temp to perm)
Work shift (days/hours) 9AM - 5PM
Work location (Remote/hybrid/City, state) ( Hybrid) 1919 Minnesota Court, Mississauga Ontario
Required skill set: Operations
Temp to Perm (Yes/No): Yes
Essential Responsibilities
Client is looking for HTM Service Operations Specialist.
Responsible for supporting and delivering for the Healthcare Technology Management business. Includes activities such as processing transactions, managing processes, and site operations. Executes well within a well-defined operations framework.
Role Summary/Purpose
• Build OEM engagement to drive on-time credits and billing
• Work with the TAM (site lead) to drive issue resolution, develop and monitor customer dashboard measurements, and review ongoing processes to optimize service delivery.
• Support/Drive VCP, Margin & Cost Analysis, Customer Satisfaction and Maintenance of Digital Solutions
• Support contract commitment, engage the team in the delivery of performance measurement and financial objectives
• Manage and increase the effectiveness and efficiency of our current support processes ultimately contributing to service delivery productivity.
Qualifications/Requirements
• This role requires experience in the Services or the General Operations Support.
• Knowledge level: Bachelor's degree from an accredited university or college (or a high school diploma with relevant experience).
• Exceptional interpersonal skills
• Strong negotiation skills and an ability to influence
• Demonstrated ability to work well in a team environment.
• A self-starter driven to meet deadlines
• Proficient skills operating within databases
• Legal authorization to work in Canada is required.
• Advanced knowledge of business software such as Excel.
• Knowledge of working with Smartsheet an Asset along with previous work experience within the Healthcare Industry
Company DescriptionSelect Source International (SSI) is an IT, Health Care, and Engineering Services consulting firm that has been in business since 1998. SSI consultants have provided exceptional services that have been appreciated by clients, customers, and users alike at several large Fortune 500 companies, mid-size enterprises, and consulting companies.Company DescriptionSelect Source International (SSI) is an IT, Health Care, and Engineering Services consulting firm that has been in business since 1998. SSI consultants have provided exceptional services that have been appreciated by clients, customers, and users alike at several large Fortune 500 companies, mid-size enterprises, and consulting companies.]]>