HVAC Service Dispatcher

Job DescriptionJob DescriptionSalary: $22

Job Summary

Dispatch, schedule and close out calls while processing service requests, preparing paperwork for escalated calls to ensure full customer satisfaction, using both common and proprietary concepts, practices, and procedures within a call center environment.

Job Duties

Provide Fast, Friendly and Fun customer service to both internal and external customers

Communicate with technicians and other departments via email, text message and phone

Answer incoming calls, emails, and text messages to close out calls for technicians and sales

Maintain scheduled calls on the Dispatch board making sure that all calls are scheduled on the appropriate technician and update customers as needed of technicians ETA

Answer incoming calls from customers related to service, billing, and other departments

Make outbound calls to schedule, confirm, and survey upcoming or completed appointments

Manage customer concerns and work to resolve them efficiently and effectively

Other assigned duties as directed by management

Education and Experience

High school diploma or equivalent

2-5 years experience in a customer service and or dispatcher environment

Intermediate knowledge of concepts, practices, and procedures related to HVAC

Key Competencies

Honesty and integrity

Excellent customer service skills

Ability communicate empathy

Critical Thinking and Problem solving

Detail oriented

Adept learner