HVAC Service Dispatcher

Job DescriptionJob Description

HVAC Service Dispatcher

We have been serving of the Twin Falls area since 1977 and are committed to excellence in every aspect of the heating and air conditioning business. Come work for a company that values each of their employees, celebrates their successes and invests in their future!

Are you a detail-oriented, organized individual with a passion for keeping things running smoothly? We are looking for a motivated HVAC Service Dispatcher to be the heart of our operations. As the first point of contact for our customers and technicians, you'll play a key role in ensuring seamless service delivery and customer satisfaction. If you thrive in a fast-paced environment, have strong communication skills, and are ready to help our team operate at its best, we want to hear from you!

Why work for Terrys Heating & Air Conditioning:

• Highly competitive pay and incentives
• Comprehensive Benefits Package
  • Medical, dental, and vision insurance.
  • Paid holidays, vacation and sick time
  • 401K w/ Company match
• Growth and advancement opportunities
• Paid training and continuing education
• Employee Success Celebrations
• Drug-free

Pay: Depending On Experience

Primary Job Function: Maintain the work schedules for field technicians and ensure all customer commitments are met. Soft schedule all return trips with customers. Maintain customer database with current information. Offer customer memberships at every opportunity. Clear and concise communications with department managers, employees, and company customers. Keep customers apprised as to company schedule and requested lead-times. Lead dispatcher must be able to match technicians to a job based on skill level and location. Create special quotes as needed and obtain approval from the customer. Order parts for scheduled repair jobs. Keep dispatch schedule and call capacity up to date. Provide dispatch support during on call rotation.

Work Hours: 7:30 am to 5:00 pm, Monday through Friday, with some overtime

Required Qualifications:

• Strong computer proficiency
• Project management, scheduling, or similar experience
• Geographical knowledge of service area or map reading skills
• Knowledge of the industry is recommended but not required
• Management or supervisory experience
• Advanced customer service skills
• Ability to multi-task