HVAC Technical/Field Support Specialist
Job DescriptionJob Description
HVAC Technical/Field Support Specialist
- Permanent/Hybrid - 3 days onsite, 2 days remote
- East Providence, RI
The role within the Technical Support Team, will focus on these main activities:
- Handling a high volume of customer telephone requests for technical assistance.
- Demonstrate knowledge of technical product specifications and water heater fundamentals and be able to communicate this information to customers via phone or email.
- Exhibiting diplomacy in stressful situations while being adaptable to changes and creating goodwill with internal and external customers.
- Explain and interpret warranties to customers as they apply to products.
- Provide training to associates on company products when required.
- Maintaining accurate records and data.
- The ideal candidate has a background in HVAC or Plumbing, and at minimum completion of high school/GED.
They will also have:
- A preferred Technical or Vocational Degree
- Strong technical knowledge of HVAC and combustion test equipment
- Solid mechanical troubleshooting skills
- Ability to work flexible hours when required.
- Usage of Salesforce.com, as a plus
Company DescriptionConnexion Systems & Engineering is a full-service staffing firm, whose mission is to provide "best in class" staffing services to our clients and job seekers alike. We strive to achieve excellence in staffing, job placement and recruiting services, while treating our clients, employees, and candidates with the professionalism and respect they deserve.Company DescriptionConnexion Systems & Engineering is a full-service staffing firm, whose mission is to provide "best in class" staffing services to our clients and job seekers alike. We strive to achieve excellence in staffing, job placement and recruiting services, while treating our clients, employees, and candidates with the professionalism and respect they deserve.]]>