hybrid-Bi-lingual HR asst(Fluent-Spanish,Eng,Portuguese)
Job DescriptionJob Description
Bi-lingual HR Specialist I (Spanish, English, Portuguese)Workday.ServiceNow)
Length of Contract: Twelve Months 4. Location/Site: US-IL-Lake County (AP34, 1 N Waukegan Road)
Manager notes: I conduct interviews in Spanish and Portuguese to test the candidate's knowledge, so I believe that is important to share with the vendor. The HR Specialist will support the South Region countries [Argentina, Chile and Uruguay] interacting with employees and HR community. skills [Spanish, English, and Portuguese are mandatory]. Full fluency in written and verbal form.
28501e 26.00-28.00 + 5 PTO days
Schedule: CST 7 - 4 PM (9 AM - 6 PM Argentina time) 6. Hybrid Schedule: Needs to be at the office 2 -3 times per week.
7. Travel: None
The HR Specialist will support the South Region countries [Argentina, Chile and Uruguay] interacting with employees and HR community.
skills [Spanish, English, and Portuguese are mandatory]. Full fluency in written and verbal form.
Work time would be an 8-hour shift between 7 am – 4 pm CST to accommodate LATAM time zone.
The HR Specialist position will report directly to the LATAM HR Ops Lead, working closely with the HR team, collaborating to review our current local HR processes supported by HR Operations, educating our internal stakeholders on HR solutions and Portal. This professional is responsible for routine employees inquires related to the HR matters such as: vacation requests, salary payment, payslip clarification, benefits inquires and HR Portal access. And provides Employee Self-Service and Manager Self-Service support when it is necessary.
The HR Specialist will work close from local LATAM HR processing employees salary changes in Workday, leaves of absence, hires and terminations. This role is responsible to manage and control HR policies related to HR Operations area as well as any document update.
Responsibilities include employee (customer) coverage – e-mail (primarily), chats and phone (least volume utilized), processing all Workday transactions for assigned countries, country specific projects, process reviews to enhance and leverage the HR Portal usage and adoption.
Requirements include previous experience in HR area at least 1–2-year [mandatory], strong working knowledge of Workday, stakeholder management skills, good customer survey feedback and strong skills, both verbal and written, Spanish and English to support Spanish countries.
• Familiar with HR service and processes as well as HRIS tools and systems
• Able to navigate computerized data entry systems and other relevant applications
• Able to follow standard procedures and processes
• Able to escalate issues timely to the right group
• Ability to handle confidential and sensitive information
• Years of experience/education and/or certifications required: Graduated from college .
• What are the top 3-5 skills requirements should this person have?
a. Required Skill 1: Strong ability to learn
b. Required Skill 2: Connect the dots; ability to navigate complex processes and make connections
c. Required Skill 3: Technology savvy; ability to navigate windows environments
d. Required Skill 4: Friendly and empathic; put themselves in someone else "shoes"
e. Skill 5: Stakeholder management
• What type of environment is this person working in? This is a service center environment serving employees HR collegues and payroll team.
Will be provided two weeks training in Workday, followed by general training in other systems.
Proactive, sharp individuals who will work to resolve issues the first time through, escalating only as needed.
Key Responsibilities Include:
• Open and manage ticket/ cases using a specific HR platform [Sales Force/ Service Now] • Answers general questions and redirects misplaced calls • Leverages procedures, policy manuals, knowledge databases, other reference materials, etc. to answer employee and manager inquiries and resolving employee and manager HR transactions • Guides HR Employee Self-Service and Manager Self-Service transactions • Executes select HR related transactions (e.g., data changes) or appropriately escalates issues as needed • Work with Payroll team to guarantee employees and HR request will be processed on time and paid as part of the payroll on cycle.
• Inputs data into HR platform - Workday to transact on customer requests • Documents all employee inquiries, issues, and transactions in case management [Sales Force/ Service Now] tools as required • Participates in continuous improvement workshops and projects as requested • Participates in South Region ad hoc projects as required
Basic:
• High School Diploma or GED equivalent required.
• Specific skills requirement – Spanish and English • Strong communication skills – writing and speaking.
• Minimum of 1-2 years professional experience in HR [Payroll, Talent Acquisition, HR Administration, Benefits,
Company DescriptionAbout Kyyba:
Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.
At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.Company DescriptionAbout Kyyba:\r\nFounded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.\r\nAt Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.