*HYBRID* Customer Service Representative

Job DescriptionJob Description

Contemporary Staffing Solutions is seeking multiple dedicated and detail-oriented Customer Solutions Associates to join our client in Wayne, PA for a hybrid opportunity! The successful candidates will play a crucial role in processing data, communicating with internal and external stakeholders, and ensuring the efficient execution of our risk solutions and coverage processes. This Contract opportunity is offering $21/HR!

Key Responsibilities:

• Utilize Excel-based tools to process location and values data for entry into the rating system.
• Input data from applications into the rating system accurately and efficiently.
• Communicate effectively via phone and email with internal and external customers.
• Review and handle written customer requests with attention to detail and adherence to company guidelines.
• Qualify accounts based on established HSB guidelines.
• Research property locations for prior coverage and losses using HSB systems.
• Utilize internet resources to research accounts, assign occupancies to locations, and calculate total insured values.
• Enter quotes in the HSB quoting and rating system, ensuring accuracy and completeness.
• Order risk assessments when required and contribute to the issuance of bound new business.
• Gather information for monthly exception accounts and maintain thorough documentation.
• Collaborate with brokers/agencies, customers, and internal departments to address inquiries and provide timely solutions.
• Quote accounts within authority limits by reviewing exposures, experience rating, and updating account information.
• Undertake special projects as assigned, demonstrating adaptability and a proactive approach.

Qualifications:

• Bachelor's degree in [relevant field] or equivalent work experience.
• Proficiency in Microsoft Excel and other relevant software applications.
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy in data entry.
• Ability to prioritize tasks, manage time effectively, and meet deadlines.
• Familiarity with insurance or risk management concepts is a plus.
• Customer-focused mindset and a commitment to delivering exceptional service.
• Willingness to adapt to new technologies and systems.

Company DescriptionContemporary Staffing Solutions (CSS) is a company that exudes unwavering results with urgency, honesty, and integrity. CSS has been a leading provider of contract, temporary, and direct hire solutions. Nationally supporting Salesforce Projects & Managed Services and staffing solutions with a focus in Accounting & Finance, Human Resources, Sales & Marketing, Information Technology, Salesforce, and Call Center & Office. Everyone at CSS operates with pro-active pipelines, the highest business ethics, a winning spirit in our approach, and a team-oriented workflow with real cross-training. The CSS team coaches you with current business intelligence so that we can timely deliver solutions to meet your expectations. Our testimonials on our website tell the story from our clients and candidates—check them out!Company DescriptionContemporary Staffing Solutions (CSS) is a company that exudes unwavering results with urgency, honesty, and integrity. CSS has been a leading provider of contract, temporary, and direct hire solutions. Nationally supporting Salesforce Projects & Managed Services and staffing solutions with a focus in Accounting & Finance, Human Resources, Sales & Marketing, Information Technology, Salesforce, and Call Center & Office. Everyone at CSS operates with pro-active pipelines, the highest business ethics, a winning spirit in our approach, and a team-oriented workflow with real cross-training. The CSS team coaches you with current business intelligence so that we can timely deliver solutions to meet your expectations. Our testimonials on our website tell the story from our clients and candidates—check them out!]]>