Hybrid Service Coordinator

Job DescriptionJob Description

Title: Hybrid Service Coordinator
Location: Hauppauge, NY 11788
Position Type: Contract
Rate: $17 - $20.74/Hour

Description
High School or equivalent 3 years' experience in customer service/dispatching.
Proficient with computers, Windows applications (Oracle experience a plus).
The qualified candidate will be an integral part in the continued success and growth of the Service Department.
This position requires a high energy level with a focus toward customers and a strong desire to succeed.
Good organizational skills, attention to detail and excellent communication skills are required.
Perform a variety of administrative duties required to receive, screen, record, prioritize, assign and close customer requests for prevailing wage and certified payroll:
Regular contact of customer to communicate status changes. Professionally field customer complaints and attempt to resolve, involving supervisor when necessary.
Validate and perform invoicing transactions for service calls in ACE/PW system daily.
Maintain confidentiality of customer and employer information at all times.
Maintain accurate records and backup for all filing within the company and associated with the local state government and L&I Submissions. Other necessary duties asrequired to perform the work at hand or as instructed by overseeing manager.