Inbound Technical Sales Advisor

Job Description

Are you a technically minded professional with a flair for customer service and sales? Join a forward-thinking, innovative manufacturing business in Hitchin, known for designing and delivering high-quality, space-saving internal door solutions using advanced hardware and mechanical components.

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About the Role:

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As a Technical Sales Advisor, you'll be the first point of contact for customers, handling a variety of enquiries from pricing and product suitability to troubleshooting product installation and usage issues. Your role will encompass both pre- and post-sales support, ensuring a seamless customer experience.

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Key responsibilities include:

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• Advising customers on product options and suitability.

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• Supporting the order process, liaising with factories and logistics teams to ensure timely and accurate delivery.

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• Problem-solving technical issues with the support of the in-house Design, Engineering, and Sales teams.

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• Learn and be enthused by a vast product range of components and accessories that offer your customer choice and solutions

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• Online marketing, using social media platforms to inspire, educate and increase customer interaction

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Comprehensive product training will be provided, alongside a supportive team and a brilliant Sales Manager to help you succeed.

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We're seeking a candidate with:

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• \nExcellent communication skills to engage with both business clients and the public

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• \nStrong IT skills, particularly in MS Office (proficiency in Excel is essential)

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• \nSocial media skills ideally to showcase these innovative solutions to the DIY audience

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• \nNumeracy skills for handling measurements and calculations

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• \nA technical aptitude and an interest in problem-solving

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• \nOrganisational skills to manage time, admin, and decision-making effectively

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• Experience in sales, customer service, or order processing, preferably in a technical or mechanical environment

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• An Appetite for continuous learning on products and solutions

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The following attributes will set you apart:

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• Familiarity with AutoCAD or 3D drawing tools (training available)

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• Understanding of manufacturing environments or joinery products

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• Awareness of British and European standards\n

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• ERP or business software experience

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• Estimating experience

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• Social media marketing skills, or an interest to learn this

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And in return, you can expect:

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• Competitive salary (£27,000-£29,000 DOE).

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• 23 days' holiday plus bank holidays, with additional Christmas leave.

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• Attractive pension scheme.

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• Annual profit-sharing bonus.

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• Free life insurance.

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• Free parking and a modern breakout area with TV, Wi-Fi, and vending machines.

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• Cycle-to-work scheme and other perks.

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If you're ready to bring your technical aptitude and customer service skills to a business that values innovation and development, we'd love to hear from you.

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This is a full time, office based position. 39 hours per week.

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Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

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Tate is acting as an Employment Business in relation to this vacancy.

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Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your pronouns in your application.